Role Overview
The Field Service Technician Level II will lead installation teams, configure and program devices, oversee system commissioning, and deliver customer training. The role is pivotal in ensuring seamless installations and high customer satisfaction.
What You Will Do
Execute Level 1 installer roles, demonstrate organizational skills, lead teams, mentor installers, and communicate with project delivery coordinators and customers.
Why It Might Be a Fit
The ideal candidate will have advanced skills, training, and leadership abilities, with a focus on customer satisfaction and team collaboration.
Requirements
- Minimum 2 years with a previous construction trade
- Advance knowledge of electricity (high and/or low voltage)
- Hands-on/field experience from previous work experience
- Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
- Ability to identify and use common low voltage cabling
- Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
- Excellent communication skills
- Must have valid US Driver’s license
Benefits
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
- Bonus programs
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