ICW Group is a well-established insurance company that has been in business for over 50 years. They are seeking a First Notice of Loss Processor to serve as the first point of contact for processing new injuries reported by customers, ensuring that initial requests are handled thoughtfully and thoroughly.
Responsibilities
- Provides excellent customer service as the first point of contact for customers
- Provides customer care and service to insureds
- Answers all incoming inquiry calls directed by general switchboard
- Receives and intakes new initial claim documentation either via phone, e-mail, or fax and enters into claim systems
- Responds to insureds in a timely manner
- Directs questions to the appropriate contact in the department
- Inputs new claims into enterprise resource planning (ERP) system as well as creates written documentation including physical file for manual storage
- Reviews insurance policy information to determine coverage
- Completes data entry for all first reports of injury
- Determines severity of injuries and advises the appropriate levels of staff within standard operating procedures
- Communicates with insureds, agents, internal and external stakeholders, as necessary
- Assists examiners in contacting insureds or other involved persons to obtain missing or incomplete information to process claim
- Receives and/or returns telephone calls as directed by claim examiner
- Responds to insureds, agents or outside participants, as directed
- Processes incoming mail and other administrative duties relating to claims
Skills
- High school diploma or general education degree (GED) required
- Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience
- Working knowledge or familiarity with customer service techniques, principles and practices
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Insurance industry understanding, a plus
Benefits
- Generous medical, dental, and vision plans
- 401K retirement plans and company match
- Bonus potential for all positions
- Paid Time Off
- Paid holidays throughout the calendar year
- We’ll support you 100%
Company Overview
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