Role Overview
We are seeking a passionate and customer-focused professional to serve as a trusted travel expert for German-speaking customers, assisting them in planning, booking, and managing their travel experiences through a leading online travel agency platform.
What You Will Do
Provide expert travel advice and personalized recommendations to German-speaking customers via phone, email, and live chat, assist customers with the research, planning, and booking of flights, hotels, holiday packages, car rentals, and ancillary travel services, handle post-booking enquiries, and proactively identify upselling and cross-selling opportunities.
Why It Might Be a Fit
Native or fluent German language skills, a genuine passion for travel and tourism, and previous experience in a customer service, travel consultancy, or hospitality environment are essential for this role.
Requirements
- Native or fluent German language skills (spoken and written)
- Valid EU passport
- A genuine passion for travel and tourism
- Previous experience in a customer service, travel consultancy, or hospitality environment
- Excellent communication and interpersonal skills
- Proficiency in using digital booking tools, CRM systems, and Microsoft Office applications
- Strong organizational skills, attention to detail, and the ability to manage multiple customer enquiries simultaneously
Benefits
- Competitive Monthly Salary
- Fully Paid Training Programme
- Comprehensive Health Insurance
- Fully Paid Relocation Package
- Monthly Performance Bonus
- €1,500 Signing Bonus
- Ongoing career development opportunities
- Team events
- Supportive multicultural work environment
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