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Information About Team and Role
The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Lead, you own the "1 to 100" phase of the lifecycle. In this role, you will use validated frameworks to drive incubation expansions globally. You will lead end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites.
The base salary range for this full-time position is $93,600 - $112,300 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.
Position Responsibilities
Drive global user adoption and engagement by launching structured use-case strategies and targeted demo outreach.
Establish regional feedback loops to capture daily operational bottlenecks and turn user friction into immediate product insights.
Optimize platform usability by systematically gathering user feedback across global sites to eliminate operational friction
Standardize global expansion workflows by designing end-to-end operational blueprints, including SOPs, process flows, and RACI matrices across GOC regions using existing GOC frameworks
Minimum Qualifications
Bachelor's degree or equivalent practical experience.
5+ years experience in program management, operational delivery or technology deployment
Experience supporting or managing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
Experience establishing operational metrics (KPIs) and managing continuous feedback/quality assurance loops between regional operations and platform teams
Preferred Qualifications
Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:
Success executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools across global regions.
Proven ability to translate regional operational friction and field insights into technical feature requirements for engineering teams.
Experience designing user-adoption strategies, including structured demo outreach and regional training initiatives.
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
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