Role Description
We are seeking an exceptionally sharp, eagle-eyed, and bilingual Virtual Patient Care Coordinator & Medical Scribe to support a prominent, fast-paced Orthopedic and Pain Management practice. This practice operates with a highly structured local team and serves a predominantly Spanish-speaking patient demographic. This role uniquely blends high-touch patient care coordination with meticulous administrative quality control. The client dictates his own clinical charts; therefore, we are not looking for a passive typist. We need a "frontline editor"—someone who is direct, structurally analytical, and intentionally hunts for medical errors, missing documentation, or inconsistencies in the doctor's self-dictated notes. When you are not auditing dictations, you will be actively on the phone, bridging the communication gap for Spanish-speaking patients, managing the schedule, and keeping the clinical workflow moving smoothly.
Qualifications
• Minimum 2 years of dedicated administrative, scribe, or clinical experience specifically within Orthopedics, Spine, Neurosurgery, Chiropractic, or Pain Management.
• Total verbal and written command of both English and Spanish.
• Proven experience reviewing, proofreading, or editing physician clinical documentation.
• Dedicated, highly secure home office setup compliant with HIPAA privacy protocols.
• Equipped with high-speed internet and an automated time-tracking system.
Requirements
• Meticulous Chart Auditing: Review, edit, and actively scrub the client's self-dictated clinical reports and notes for terminology errors, missing body markers, anatomical discrepancies, or formatting issues.
• Clinical Accuracy Safeguarding: Ensure all musculoskeletal treatment plans, injection notes, and surgical recommendations match the intended medical direction before final chart closure.
• EMR Record Maintenance: Keep patient charts flawlessly organized and updated inside DrChrono, flagging missing clinical data or diagnostic lab results for the on-site team.
• Active Phone Queue Support: Answer live inbound calls and handle critical outbound patient phone queues professionally and efficiently.
• Bilingual Patient Advocacy: Serve as the primary, high-comfort touchpoint for Spanish-speaking patients—clearly explaining scheduling details, post-op care timelines, and office workflows.
• Schedule Optimization: Coordinate and book new patient consultations, specialized spinal/orthopedic follow-ups, and diagnostic testing slots to keep the practice's daily calendar perfectly maximized.
• Lien-Based Workflow Support: Maintain precise data entry for Personal Injury (PI) and lien-based medical files, ensuring proper case tracking.
• Med-Legal Documentation Handling: Assist the on-site team with organizing medical records required by case managers or legal affiliates when necessary.
Company Description