Role Description
We’re seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.
• Be the first friendly voice families hear when they reach out for services
• Manage 75–100+ inbound and outbound calls daily
• Explain our programs clearly and guide families through the intake process
• Follow up to collect insurance, documentation, and consents
• Track progress in Salesforce and other systems
• Meet and exceed performance goals for responsiveness, conversion, and completion
• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience
Qualifications
• 1+ year of experience in sales, outreach, intake, or client-facing roles
• Comfortable in a fast-paced, phone-driven environment
• Excellent communication and persuasive skills
• Driven by results, goals, and bonus opportunities
• Familiarity with Salesforce or other CRMs preferred
• Detail-oriented, organized, and strong at follow-through
• High school diploma required; associate’s or bachelor’s degree preferred
• Experience in ABA, healthcare, or behavioral health is a plus
• Bilingual Spanish/English skills preferred
Requirements
• Must reside in the USA
• Schedule: 9:00 a.m.–5:00 p.m., 10:00 a.m.--6:00 p.m., 11:00 a.m.--7:00 p.m.
• Job Type: Full-Time
Benefits
• $45,000-$60,000 annual salary based on experience
• Performance-based bonuses and incentives
• Health, vision, and dental insurance, PTO, and paid holidays
• 401(k) with employer match
• Opportunities to grow with a fast-expanding, mission-driven organization
• A supportive team environment where your impact is valued every day