Role Description
As a Medicare Member Advocate, you’ll hold one of the most important positions at Blue Cross Blue Shield of MA. You’ll be the attentive ear and friendly voice that guide members to the answers they need, and explain their medical and dental packages. You’ll reinforce our unwavering commitment to excellent service.
• Work in a structured and supportive service center environment.
• Participate in a new hire training program to learn about the health insurance industry.
• Spend the majority of each week taking calls with members, with time dedicated to learning and development.
• Available to members when they need assistance.
• Scheduled for 37.5 hours/week.
• Supportive remote working opportunities.
Qualifications
• Committed to answering members’ questions and solving their problems.
• Empowered to provide members with peace of mind regarding their issues.
• Curious and committed to learning and gathering information.
• Effective communicators who can simplify complex concepts.
• Emotionally intelligent, able to empathize and respond with compassion.
• Proactive, solution-oriented decision makers.
• Planners, multi-taskers, and expert problem solvers.
• Analytical and critical thinkers.
• Able to multitask and thrive in a fast-paced environment.
Requirements
• High school diploma or equivalent required.
• 1+ years customer service experience with frequent communication (minimum 60% of time) with customers by phone, email, and/or in person.
• Strong familiarity and comfort with technology, including Microsoft Office applications.
• Qualified candidates from the New England region - MA, CT, RI, NH, ME, and VT only.
Benefits
• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
• Paid holidays, vacation, personal, and wellness time.
• Internal career pathing with individual mentorship, networking, and events.
• Access to internal career growth opportunities.
• Participation in Employee Resource Groups.
Physical Requirements & Work Environment
• Frequent speaking and being on the phone with Medicare Members.
• Using a headset in a quiet environment.
• Long periods of sitting and working at a computer.
• Establishing an appropriate physical work environment that is ergonomically comfortable.
• Adhering to BCBSMA’s Remote Worker Guidelines.
Preferred Qualifications
• Experience in rapidly evolving, unscripted service-first environments highly preferred.
Location
• Hingham
Time Type
• Full time
Hourly Rate
• $20.51