Role Description
The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care.
Key Responsibilities
• Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift.
• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day).
• Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment.
• Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience.
• Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows.
• Collaborate with providers to coordinate timely and effective patient care via telephonic communication.
• Perform monthly wellness assessments and complete comprehensive chart reviews.
• Accurately document all patient interactions in our clinical platform in real time.
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards.
• Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.
Qualifications
• Active compact LVN/LPN license required.
• Proficient with computers, EMRs, and telehealth tools.
• Strong communication and organizational skills.
• Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work.
• Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions.
• Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets.
• Ability to multitask across multiple technology platforms simultaneously.
Requirements
• At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).
• Prior call center or high-volume telephonic care experience.
• Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales).
Work From Home Requirements
• Minimum internet speed of 50 Mbps download / 10 Mbps upload.
• Hardwired internet connection required — no Wi-Fi.
• Speed test submission required during the offer process.
• Private, HIPAA-compliant workspace.
• Company-provided equipment shipped upon hire.
Schedule
• This position operates on a 4-day work week structure, consisting of 10-hour shifts.
• Must be available to work rotating holidays throughout the year.
• Requires mandatory coverage of a minimum of two (2) weekends per month.
Training Requirements
• All new hires must complete a comprehensive training program.
• Duration: Four weeks.
• Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
• Attendance is mandatory to ensure readiness prior to independently supporting patients.
Compensation & Benefits
• Competitive base pay of $24–$26 per hour.
• Shift Differentials:
• Evening Differential: +$1.50/hour for hours worked after 7:00 PM.
• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.
• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
• Additional Compensation:
• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
• Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
• 5% Bilingual Pay Allowance.
• Benefits Include:
• 11 Paid Company Holidays annually.
• Paid Time Off (PTO).
• Medical, Dental, Vision, and supplemental insurance options.
• 401(k) Plan with 3.5% Company Match.
• Company-provided equipment.
Join Our Mission-Driven Team
At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.