We are looking for a human resource professional (HR professional)/ Process Executive / Customer service representative to join our team and assist our potential client by providing excellent knowledge and information about the services offered.
Description:
- Provide positive interactions with potential clients while helping them navigate the first step of their personal injury claim.
- Organize, prioritize, and process inquiries daily following standard protocols from initial screening and pre-qualifying of new leads to providing potential client and case details to the right legal team for review.
- Collect contact information and accurately summarize relevant case-related information using the firms? intake software and custom database management system. Follow up with potential clients as needed and manage referrals to/from other law firms.
- Develop a thorough understanding of the firm's specialized practice areas, internal systems, and many nuanced intake procedures.
- Build productive and trusted working relationships with team members of all levels.
- Answering questions about a company's products or services. Delivering information about a company's offerings.
- Providing proactive customer outreach, through proactive call conversation.
- Informing customers about real or potential product/service issues, and monitoring brand mentions.
- Speak to clients to determine their legal needs, collect pertinent information about their cases, and establish rapport with them.
- Communicating with clients to keep them informed about the progress of their cases.
- Proactively asking customers for feedback.
MUST HAVE:-
- Minimum 6 months of experience in international voice process, inside sales with revenue-based responsibilities for the US market, or experience in international voice process as a customer service/support or Telesales.
- FRESHER/UG with excellent fluency in English may apply.
- Excellent communication skills in English, knowledge of MS Word, Excel
SALARY:
From a minimum of 16K up to No bar for the right candidate
SHIFT:
Night Shift (8 PM to 5 AM IST) US Eastern
DESIGNATION: human resource professionals (HR professionals) Managers Process Executive / Sr. Process Executive / Customer Service Representative
NATURE OF BUSINESS: 100% Voice process
Industry ? BPO (Medical)
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