BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The HRIS Analyst plays a key role in supporting the administration of Workday HCM, focusing on data accuracy, user support, and collaboration with various teams to resolve issues and enhance operational efficiencies.
Responsibilities
- Serve as Tier 2 support for Workday inquiries from employees, field leaders, and internal departments
- Partner with HR (Compensation, Benefits, Recruiting, Talent, Learning), Payroll, IT, and field teams to resolve issues via ServiceNow
- Research and troubleshoot issues and own the timeliness of resolutions, document solutions and provide end-users with direction on resolving day-to-day issues, and escalate complex problems as needed
- Conduct ongoing analysis of ticket trends to reduce the number logged
- Maintain and update knowledge-based articles (job aids, policies) and share resources with end-users
- Document ongoing team processes and cross train as needed
- Manage foundational Workday data, including positions, locations, establishments, and supervisory organizations
- Monitor Workday administrator inbox and ensure timely completion of tasks
- Support the HCM workstream with ongoing review of help text, configuration, and basic business process maintenance
- Conducts user testing of Workday change requests including executing test plans, communicating testing timelines, coordinating tasks among departments, gathering appropriate evidence, creating documentation prior to implementation, and ensuring a successful rollout
- Perform routine audits and correct data inconsistencies
- Audit security assignments and assign approved security roles as needed
- Process mass data updates using EIBs (e.g., new club setup). Import or data enter mass changes for various business initiatives
- Ensure compliance with HR data standards and security requirements
- Deliver accurate scheduled reports to support business needs
- Will assist with the development and distribution of custom reports
- Support special projects, stretch assignments, and other duties as assigned
Skills
- Bachelor's degree in Human Resources, Business, Information Systems, or related field (or equivalent experience)
- 1-2 years HRIS, analysis, or troubleshooting experience; retail experience a plus
- Excellent written and verbal communication skills for clear and professional interactions
- Proven ability to research and resolve issues, with strong problem-solving skills
- Demonstrated experience with troubleshooting and process improvement
- Customer-service mindset when supporting employees and internal teams
- Solid understanding of Human Resources processes and proficiency with Workday HCM functionality
- Experience with reporting tools and ability to create and maintain custom reports in Workday
- High attention to detail to ensure quality in all tasks and a commitment to data accuracy
- Strong organization skills with the ability to manage multiple priorities, work independently, and thrive in a fast-paced retail environment
- Proficiency with Microsoft Office applications and other data management tools
- Ability to handle confidential information responsibly and maintain compliance with data security standards
Benefits
- Weekly Pay: Get paid every week so that you can manage your money on your terms.
- Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
- Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
- 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
- Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company Overview
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