Job Description:
• Provide excellent and professional customer service via phone and email channels.
• Act as Subject Matter Expert for Tier 2 Support.
• Research and resolve all questions within a timely manner as defined by SLAs.
• Determine root cause of issues and suggest process improvements.
• Contribute to reporting and analytics of the HRSC.
• Serve as a SME/resource for Tier 1 & 2 teammates.
• Understand and successfully navigate HRIS systems including Workday and Salesforce.
• Understand and clearly articulate and problem-solve HR policies, processes, and procedures.
• Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction.
• Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc.
Requirements:
• Bachelor’s degree preferred
• 2-3 years of experience working in HR Service Center or Customer Service
• 2-3 years of Human Resources experience
• 2-3 years of Workday experience
• 2-3 years of case management experience
• Proficient in Microsoft Suite
• HR Certification (PHR, SHRM, etc.) preferred
Benefits:
• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
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