About careerzynith – Connecting People, Communities, and Businesses
careerzynith is a global leader in communications and technology, with a heritage that stretches back nearly a century and a vision that looks firmly toward the future. From the early days of telephone innovation to today’s cutting‑edge 5G networks, fiber‑optic broadband, and smart‑device ecosystems, careerzynith has built a reputation for turning complex technology into everyday convenience. Our mission is simple yet powerful: to keep families, businesses, and entire communities connected to what matters most. By delivering reliable voice, internet, and wireless solutions, we empower customers to work, learn, and play without interruption. As a member of the careerzynith family, you will be part of a culture that celebrates curiosity, embraces change, and rewards collaboration.
Position Overview – Hybrid Customer Service & Sales Representative
This full‑time, hybrid role is based at our Richardson, Texas hub (2270 Lakeside Blvd) and blends in‑office collaboration with remote work flexibility. You will spend three to four days each week in our modern call‑center environment, interacting with customers face‑to‑face, and one to two days working from a dedicated home office. Reporting to the Premier Service Team Lead, you will serve as the voice of careerzynith, guiding prospective and existing customers through the full lifecycle of our voice, internet, and wireless offerings. Your primary focus will be to deliver exceptional service while actively driving sales, upsell, and cross‑sell opportunities that align with careerzynith’s product portfolio.
Key Responsibilities
- Customer Acquisition & Onboarding: Respond to inbound inquiries, qualify leads, and set up new customers with the latest careerzynith voice, broadband, and mobile plans.
- Consultative Sales: Identify upsell and cross‑sell opportunities, recommend tailored solutions, and achieve daily, weekly, and monthly sales targets.
- Service & Billing Support: Resolve billing questions, process payments, adjust plans, and handle device upgrades with accuracy and empathy.
- Technical Troubleshooting: Perform basic diagnostics for internet, voice, and data issues; escalate complex problems to Tier 3 specialists when necessary.
- Multi‑Channel Communication: Manage high‑volume calls, live chats, emails, and social‑media messages while maintaining a consistent, courteous tone.
- Data Management: Accurately document interactions in careerzynith’s CRM, update customer records, and ensure compliance with privacy standards.
- Team Collaboration: Share insights with peers, participate in daily huddles, and contribute to continuous‑improvement initiatives.
- Cross‑Training Flexibility: Develop proficiency in collections, retention, sales‑channel coordination, billing adjustments, and advanced technical support as business needs evolve.
Essential Qualifications
- Minimum of 1‑2 years experience in a call‑center, customer‑service, or sales environment.
- Demonstrated ability to meet or exceed sales quotas in a fast‑paced, metric‑driven setting.
- Excellent verbal communication skills with a clear, friendly, and persuasive speaking style.
- Strong problem‑solving aptitude and the capacity to simplify complex billing or technical concepts for customers.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, as required by business demand.
- Reliable high‑speed internet connection and a dedicated, ergonomically‑configured home workspace that meets careerzynith’s WFH standards.
- Basic proficiency with multiple software tools (CRM, ticketing systems, and productivity suites).
Preferred Qualifications
- Experience selling telecommunications or technology products, especially mobile devices, broadband, or IoT solutions.
- Familiarity with careerzynith’s product suite, or a demonstrated ability to quickly master new technology offerings.
- Certification in customer‑service excellence (e.g., HDI, COPC) or sales methodology (e.g., SPIN, Challenger).
- Previous exposure to remote‑work environments and the self‑discipline required to thrive independently.
- Bilingual proficiency (English + Spanish or another language) to serve a diverse customer base.
Core Skills & Competencies
- Active Listening: Capture customer needs, concerns, and preferences with precision.
- Consultative Selling: Align careerzynith solutions with customer goals, driving value‑based purchases.
- Time Management: Balance multiple interactions, adhere to schedule commitments, and maintain high productivity.
- Emotional Intelligence: Remain calm under pressure, de‑escalate tense situations, and build rapport.
- Technical Literacy: Navigate internet, voice, and data troubleshooting steps confidently.
- Data Accuracy: Enter and update information in careerzynith’s CRM with meticulous attention to detail.
- Team Orientation: Share best practices, support peers, and contribute to a collaborative culture.
Career Growth & Learning Opportunities
careerzynith invests heavily in employee development. As a Premier Service Consultant, you will receive paid onboarding training that covers product knowledge, sales techniques, and compliance standards. Ongoing coaching sessions, quarterly skill‑enhancement workshops, and access to a digital learning library ensure you stay ahead of industry trends. High performers are eligible for accelerated promotion pathways into roles such as Team Lead, Sales Operations Analyst, or Technical Support Specialist. Additionally, careerzynith offers tuition reimbursement for further education, certification sponsorship, and internal mobility programs that let you explore other business units—including network engineering, marketing, and product management.
Work Environment & Culture at careerzynith
Our Richardson center is designed for collaboration, featuring open‑plan workstations, quiet zones for focused tasks, and state‑of‑the‑art meeting rooms equipped with video‑conferencing technology. The hybrid model empowers you to enjoy the camaraderie of an in‑office team while benefiting from the flexibility of remote work. careerzynith’s culture is built on three pillars: Innovation, Inclusion, and Impact. We celebrate diverse perspectives, encourage creative problem‑solving, and recognize contributions that drive measurable results. Regular team‑building events, employee resource groups, and a robust wellness program foster a supportive atmosphere where every associate can thrive.
Compensation, Perks, and Benefits
careerzynith offers a competitive total‑reward package that includes:
- Base Salary: Weekly earnings ranging from $600 – $696.50, calibrated to geography, experience, and performance.
- Commission Potential: Up to $36,000 in annual commissions for meeting or exceeding sales targets.
- Medical, Dental, and Vision Coverage: Comprehensive plans for you and eligible dependents.
- 401(k) Retirement Plan: Company match to help you build long‑term financial security.
- Paid Time Off & Holidays: Minimum of 23 vacation days per year plus 9 company‑designated holidays, plus additional PTO based on tenure.
- Parental & Adoption Benefits: Paid parental leave and adoption reimbursement to support growing families.
- Disability & Life Insurance: Short‑term, long‑term disability coverage, life and accidental death insurance.
- Supplemental Programs: Critical illness, accident, hospital indemnity, and group legal plans.
- Employee Assistance Program (EAP): Confidential counseling, financial guidance, and wellness resources.
- Wellness Initiatives: On‑site fitness challenges, mental‑health webinars, and nutrition coaching.
- Employee Discounts: Up to 50 % off careerzynith mobility plans, careerzynith internet (including fiber where available), and careerzynith phone accessories.
- Technology Stipend: careerzynith provides a laptop, monitor, keyboard, headset, and mobile device for remote work.
Application Process & Next Steps
If you are ready to become the voice of careerzynith, follow these steps:
- Submit your updated resume and a concise cover letter highlighting your sales achievements and customer‑service philosophy.
- Complete the online assessment that evaluates communication style and problem‑solving aptitude.
- Participate in a virtual interview with a hiring manager to discuss your experience and career aspirations.
- Attend a live, interactive onboarding session where you will meet fellow Premier Service Consultants and learn the careerzynith brand inside‑out.
We aim to keep the hiring timeline swift and transparent—most candidates receive feedback within two weeks of application. don’t miss the chance to grow your career with a company that values both performance and personal development.
careerzynith is an Equal Opportunity Employer
careerzynith is committed to providing equal employment opportunity to all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities upon request.
Join careerzynith – Make Connections That Change the World
At careerzynith, you will be part of a legacy that began with the invention of the telephone and has evolved into a modern ecosystem of 5G, fiber, and smart‑device solutions. Every interaction you have with a customer is an opportunity to shape how people live, work, and stay connected. If you thrive in a dynamic environment, love solving problems, and are driven by measurable results, we want to hear from you. Apply today and start a rewarding journey with careerzynith!
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