Kal Tire is a trusted partner for large and small industries and fleets across Canada, and they are seeking an Inside Sales Representative for their KPP Team. The role involves over-the-phone sales and service, focusing on growing membership in the Kal Pro Plus program and driving sales growth in tire products and services.
Responsibilities
- Create and maintain business relationships with customers
- Identify decision makers within targeted leads to begin sales process
- Penetrate all targeted accounts and radiate sales from within client base
- Collaborate with Admin Support team members to determine necessary strategic sales approaches
- Make outbound follow-up calls to existing clients via telephone and email cross-sell and up sell as well as drive new membership growth
- Handle inbound prospect calls and convert into sales, new members or pass qualified leads to other team members
- Prepare and track weekly sales plans, including customer contacts, quotes and prospects
- Overcome objections of prospective customers
- Emphasize product/service features and benefits, quote prices and create Work Orders in backend systems
- Understand customers' needs and develop sales opportunities
- Answer customer’s questions and offer professional support regarding their business needs
- Create and maintain a database of current and potential customers
- Stay informed about competitors strategies, products and services
- Where necessary, support marketing/sales efforts such as trade shows, exhibits, and other events
- Provide information about company products and services, charges, service conditions, and service availability
- Ensure the products recommended meets the vehicle requirements and safety necessities
- Recommend products from Kal Tire core product line
- Suggest service and maintenance options for long term vehicle safety and reliability
Skills
- Minimum 1 years' sales experience
- Experience in inside sales and customer service (preferably phone or remote sales)
- Experience working with CRM or customer database systems
- Professional and diplomatic approach
- Customer-oriented, adaptable and responsive to various customer inquiries
- Proficient with computer applications and tools
- Ability to work on multiple applications at a time
- Results-focused with solid verbal and written communication skills
- Grade 12 or equivalent
- Valid drivers license required
- Open availability to cover shifts during operational hours which will include early morning, evening and potentially weekends
- Travel will be required (approximately 3-4 times per year), primarily within Canada, with a possibility of travel to the US
- Ability to work remotely/work-from-home setup
- Candidates based in the Okanagan region will be required to work 100% in-office (Vernon, BC)
- Candidates must have the ability to complete onboarding in office (Vernon, BC) for the first week on the job
- Tire industry experience an asset
- Ability to speak an additional language an asset (i.e. French, Punjabi, Hindi)
Benefits
- Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
- Employee Assistance Program.
- A group RRSP/DPSP matching program.
- Discount on tires and mechanical services.
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
Company Overview
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