About the position
CrowdStrike is seeking a highly motivated Falcon Intel Recon Analyst to join our Intelligence Team. This role focuses on supporting cyber threat customers and maximizing their success with the Falcon Intel Recon application. The analyst will serve as a key interface between customers and the CrowdStrike intelligence team, ensuring effective use of cyber threat intelligence and managing customer requests. The position requires a strong technical foundation in cyber threat intelligence and excellent communication skills to interface with customers at all levels.
Responsibilities
- Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships. ,
- Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers. ,
- Understand the dark and deep web ecosystem; be able to properly convey analytical findings to customers. ,
- Guide customers through Falcon Intelligence Recon findings and provide subject matter expertise. ,
- Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer feedback, feature requests, and overall satisfaction is conveyed and accounted for. ,
- Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.
Requirements
- At least 2 years experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle. ,
- Excellent written, verbal communication skills in English. ,
- Working knowledge of cyber threat intelligence terminology, key concepts, dark & deep web ecosystems to include actors, forums, and leak sites. ,
- Adaptable and willing to learn new technologies. ,
- Customer service attitude and willingness to help and problem-solve with customers. ,
- High degree of emotional intelligence and professional presence, as the role requires presenting potentially concerning findings to customers. ,
- Ability to operate independently and with little direction. ,
- Demonstrated ability to document technical processes and convey business terms in clear language. ,
- Ability to present and explain technology to people with less technical knowledge. ,
- Attention to detail, but with an ability to understand the big picture view and understand when projects or efforts have conflicting objectives. ,
- Must be able to successfully manage time and deliverables for rapid service engagement customers. ,
- Must be able to thrive in a fast-paced, high-stress environment and able to create customer solutions with limited resources. ,
- Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security.
Nice-to-haves
- Understanding of contemporary scripting languages such as python, and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence. ,
- Experience with typosquatting, including understanding domain names used for impersonation or phishing attacks.
Benefits
- Remote-first culture ,
- Market leader in compensation and equity awards ,
- Competitive vacation and flexible working arrangements ,
- Comprehensive and inclusive health benefits ,
- Physical and mental wellness programs ,
- Paid parental leave, including adoption ,
- A variety of professional development and mentorship opportunities ,
- Offices with stocked kitchens when you need to fuel innovation and collaboration