IT Manager

Javvy is on a mission to set a new standard for café favorites with better-for-you beverages that are craveable, convenient, and without compromise. Positioned at the intersection of café culture, convenience, and functional nutrition, we’re reimagining the drinks people buy every day — proving you don’t have to compromise between great taste and quality ingredients. What began as a cult-favorite DTC brand has rapidly scaled into an omnichannel business, now expanding into major retail while building a loyal community around better-for-you café favorites. The Opportunity: This role is responsible for ensuring our team has secure, reliable, and well-managed technology while building practical processes that scale with the business. Rather than implementing large enterprise platforms or building everything from scratch, you'll optimize our existing systems, establish consistent IT practices, and partner with trusted third-party vendors for specialized services like cybersecurity and endpoint protection. You'll be the primary owner of IT operations—keeping employees productive, managing system access, supporting onboarding and offboarding, coordinating vendors, and helping the business make thoughtful technology decisions. What You’ll Own: Employee IT Operations Own day-to-day IT operations for employees across the business Provide hands-on support for hardware, software, SaaS applications, and general technical issues Manage company-issued Mac and Windows devices for U.S. employees through Rippling Device Management Ensure devices are properly enrolled in MDM, compliant with company security settings, and remain up to date Support our international contractor workforce, balancing security with the realities of personally owned devices Identity & Access Management Own employee onboarding and offboarding from an IT perspective Create consistent processes for provisioning and deprovisioning access across all business systems Manage user accounts, permissions, MFA, and role-based access Conduct periodic access reviews to ensure employees have appropriate system permissions Maintain documentation of access standards and onboarding workflows Google Workspace Administration Serve as administrator for Google Workspace Manage users, groups, permissions, security settings, and organizational policies Troubleshoot Workspace issues and support employees Help maintain a secure, well-organized collaboration environment Security & Vendor Management Serve as the internal owner of cybersecurity initiatives Evaluate, recommend, and manage third-party vendors for services such as: Endpoint protection Email security Phishing awareness and training Endpoint monitoring and detection Other security solutions as the business grows Coordinate implementation and ongoing management of security vendors Partner with external experts to continuously improve our security posture Help establish practical security policies and best practices across the organization Systems & SaaS Management Develop a complete understanding of the systems used across the business Maintain an inventory of software, vendors, licenses, and owners Identify overlapping tools, unused licenses, and opportunities to simplify our technology stack Partner with department leaders to ensure teams have the right tools while managing costs responsibly Negotiate renewals and help optimize software spend IT Policies & Process Improvement Create practical IT policies and documentation that fit a growing startup Standardize device setup, onboarding, offboarding, access management, and security practices Build repeatable processes that improve consistency without creating unnecessary bureaucracy Recommend improvements that provide meaningful business value while maximizing our existing technology investments You’re a Fit If… You have 4+ years of experience in IT operations, systems administration, or internal IT support You've supported a growing company where you wore multiple hats You enjoy building structure and improving processes You're comfortable managing IT as a team of one while partnering with outside vendors You have experience administering Google Workspace You're familiar with identity and access management best practices You've managed SaaS applications, licensing, and vendor relationships You understand cybersecurity fundamentals and know when to leverage outside expertise You have experience supporting both Mac and Windows environments You're resourceful, pragmatic, and budget conscious You focus on solving business problems rather than implementing technology for technology's sake Nice to Have Google Workspace Administrator certification Experience with Rippling Device Management or similar MDM platforms Experience working with distributed or remote teams Familiarity with Apple Business Manager Experience implementing security vendors such as Huntress, SentinelOne, CrowdStrike, Mimecast, Proofpoint, or similar Experience creating IT policies and internal documentation Why This Role Rocks: Competitive Salary 100% Company-Paid Health, Dental, Vision & Life Insurance for employees (Family coverage available at employee cost) 401(k) Retirement Plan Parental Leave Free Access to Javvy Products Career Growth Opportunities Collaborative, Fast-Paced Start-Up Environment Equal Opportunity Employer Javvy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, business needs, and applicable laws. This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications and may be modified as business needs evolve.