Experienced Native Japanese Customer Support Consultant – Multilingual Support Expert for SaaS, Software, and Hardware Solutions (Full Remote Opportunity)
**Job Description:**
About blithequark
Are you passionate about the world of tech and eager to join a dynamic, multicultural, and multilingual team? Look no further than blithequark, a leading provider of Support-as-a-Service solutions for tech companies worldwide. With over a decade of experience in delivering premium outsourced customer support, we've established ourselves as a global industry leader with 8 hubs across the globe. At blithequark, we believe in treating our team members like our clients – with unlimited care, an individual approach, and a wholesome positive experience. We welcome people from diverse backgrounds and experiences, and we're excited to offer you the opportunity to join our team as a Customer Support Consultant.About the Role
As a Customer Support Consultant at blithequark, you'll have the chance to thrive in a fast-paced, fully remote environment while enjoying a flexible schedule and work-life balance. You'll be part of a team that's passionate about delivering exceptional customer support and experiences, and you'll have the opportunity to master new skills and achieve challenging goals with our People First management approach.Key Responsibilities:
- Provide exceptional customer support via chats, emails, and other communication channels
- Build positive and long-lasting relationships with customers, understanding their needs and delivering tailored solutions
- Meet team KPIs and contribute to the success of our clients' businesses
- Stay up-to-date with cutting-edge technology and industry trends, applying the latest customer happiness practices to deliver exceptional experiences
- Securely work with customers' sensitive information, maintaining confidentiality and adhering to data protection policies
- Maintain working knowledge of our clients' products and services, communicating effectively with developers and other departments of various IT companies
Requirements:
To succeed in this role, you'll need:- Native Japanese and English communication skills, with the ability to communicate effectively in both languages
- At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences
- Experience with cryptocurrency platforms, with a deep understanding of the industry and its challenges
- Strong analytical and research skills, with the ability to troubleshoot complex issues and provide creative solutions
- A positive and responsible attitude, with a commitment to delivering exceptional customer support and experiences
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Preferred Qualifications:
While not essential, experience with CRM systems would be a great plus in this role.Benefits and Perks:
As a Customer Support Consultant at blithequark, you'll enjoy:- A flexible schedule and work-life balance, allowing you to manage your time effectively and prioritize your well-being
- The opportunity to work fully remotely, with the flexibility to work from anywhere in the world
- An inclusive international environment, with colleagues from diverse backgrounds and experiences
- Compensation in USD, with good bonuses for referring friends and colleagues
- Paid intensive training and probation, ensuring you have the skills and knowledge you need to succeed in this role
- Responsive management interested in your growth and long-lasting cooperation, with opportunities for career advancement and professional development
- Greenhouse conditions for self-development, with access to training, mentorship, and resources to help you grow and succeed