**Job Description:**
About arenaflex
arenaflex is the leading food ordering platform built for companies to feed their employees. Our innovative platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on arenaflex results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 10 million meals.
Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join our team and help bring do-good, feel-good eating to the world. At arenaflex, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture – we've seen the results!
About the Role
As a Customer Care Associate, Group Orders, you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the arenaflex order platform, learn restaurant dynamics and operations, as well as develop Customer Support best-practices. This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders by being the ultimate resource for both our clients, and our restaurant partners. If you've ever wanted to engage in specialized Customer Support or work at a fast-paced growing startup, this is a role for you!
Key Responsibilities:
- Work directly with our restaurant partners to resolve real-time order-related issues.
- Respond to customer emails & phone calls in a fast-paced, time-critical manner.
- Ensure that Group Order operations, procedures, and systems are adhered to.
- Constructively handle or supervise order escalations and customer complaints.
- Work with management & leadership to develop and improve methods and strategies to support rapid team and platform growth.
- Be a resource to both our prestigious clients and to our valued restaurant partners, regarding all aspects of daily Group Order operations.
Required Skills & Experience:
We're looking for exceptional individuals who possess the following skills and experience:
- Excellent phone skills – you feel comfortable and confident with on-the-phone work.
- Empathy – you are able to identify with customer dilemmas and assist in a competent and compassionate manner.
- Collaborative – you are excited to work with a close-knit team that strives to achieve common goals on a daily basis.
- Assertive – you will be entrusted to uphold arenaflex standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners.
- Meticulous written and verbal communication skills – you are able to assess and respond succinctly, relevantly, and professionally to customer emails.
- Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development.
- Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation.
Career Growth Opportunities & Learning Benefits:
At arenaflex, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Customer Care Associate, Group Orders, you'll have the opportunity to:
- Develop specialized skills in customer support and group order operations.
- Work closely with our restaurant partners and clients to resolve complex issues and improve our platform.
- Collaborate with our management and leadership team to develop and improve methods and strategies to support rapid team and platform growth.
- Participate in regular training and development sessions to enhance your skills and knowledge.
- Enjoy a competitive salary and benefits package, including equity, multiple health insurance options, and a wide range of benefits.
Work Environment & Company Culture:
At arenaflex, we're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation's 2023 Citizens Awards for companies operating as a force for good. We're committed to creating a diverse and inclusive workforce, and we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose.
Compensation, Perks, & Benefits:
We offer a competitive salary and benefits package, including:
- Base compensation range: $45k - $54k per year.
- Equity.
- Multiple health insurance options.
- A wide range of benefits.
Join Our Team:
If you're passionate about customer support, group order operations, and making a positive impact on your community, we'd love to hear from you! Join our team and help bring do-good, feel-good eating to the world. Apply now and take the first step towards a rewarding career with arenaflex!
arenaflex is an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].
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