**Job Description:**
About careerzynith
At careerzynith, we're passionate about empowering people to live, work, and play in a world where technology and innovation come together to create a better future. As a leading provider of training, technology, and communications services, we're committed to shaping a better world through our shared ambition. Our diverse network of people is driven by a desire to learn, grow, and thrive in an environment that values creativity, impact, and community.
Join the careerzynith Team
If you're looking for a place where you can share your ideas freely, learn, grow, and thrive, then careerzynith is the perfect fit for you. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
About the Role
As a Customer Experience Champion II at careerzynith, you'll be responsible for delivering exceptional service and driving business growth by resolving customer needs through first-contact resolution and enhancing customer experiences. You'll be a champion of our Service Plus mindset, embracing the philosophy of resolving customer concerns and future concerns to provide a premium experience that keeps customers loyal to careerzynith.
Key Responsibilities:
- Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries.
- Turning every contact into a sell or save opportunity with a premium experience so customers will want to stay loyal to careerzynith.
- Embracing the Service Plus mindset by resolving customer concern and future concerns.
- Providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
- Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for the customers in your queue.
- Serving as a brand ambassador and advocate for customers newly joined to careerzynith, throughout every contact and highlighting all that careerzynith has to offer through our products and services.
- Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
- After issues have been resolved, identifying plans and services that would suit customer needs in order to prevent future contacts.
Work Environment and Culture
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll be required to work from a dedicated quiet and private workspace with a direct connection to a cable or fiber modem capable of at least 25mbps. Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements. You'll be expected to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
Requirements
To be eligible for this position, you'll need to have:
- Bachelor's degree or one or more years of customer service experience.
- One or more years of sales experience.
- Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
- A strong sales acumen with a track record of meeting or exceeding revenue goals.
- Promote and provide solutions about careerzynith products including phone, home internet, and other services on each call, ability to meet and exceed monthly sales targets.
- Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
- The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
- Meet all home office requirements including a private work space, minimum internet speed, and desk for the required equipment provided.
Preferred Qualifications
Even better if you have:
- A degree.
- Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
- Experience troubleshooting hardware, software, applications, network, and device issues.
- Experience promoting and upselling products or services.
Home Office Requirements
In this remote role, you'll work from home with occasional in-person meetings and trainings. Your home office must be located within the contiguous United States, and you'll need to have:
- Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you).
- A dedicated quiet and private workspace.
- Verizon conducts periodic home audits via webcam to ensure your workspace meets requirements.
- The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
Career Growth Opportunities and Learning Benefits
At careerzynith, we're committed to helping you grow and develop your skills and career. You'll have access to:
- Regular training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative work environment that encourages learning and growth.
- Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
Compensation, Perks, and Benefits
As an careerzynith employee, you'll enjoy a competitive compensation package, including:
- A salary that reflects your skills and experience.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Flexible paid time off and holidays.
- Opportunities for professional development and growth.
Equal Employment Opportunity
careerzynith is proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
If you're passionate about delivering exceptional service and driving business growth, and you're looking for a place where you can learn, grow, and thrive, then apply now to join the careerzynith team. We can't wait to hear from you!
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