Job Description:
We are seeking an experienced C1/C2 Support Specialist to join our team at Workwarp. As a C1/C2 Support Specialist, you will be responsible for providing top-notch support services, prioritizing tasks, and resolving issues within agreed service levels. If you have a strong technical background, excellent problem-solving skills, and a proactive approach to diagnosing issues, we encourage you to apply.
Key Responsibilities:
- Take ownership of Zinier support services, prioritizing tasks based on VMO2 ticket queue priorities and support levels
- Demonstrate technical domain expertise, setting up, implementing, and managing delivery of the service, triaging problems, and resolving issues within agreed service levels
- Proactively monitor platforms and systems, ensuring optimal performance, and perform regular health checks and housekeeping
- Manage and prioritize ticket workload to meet service restoration Key Performance Indicators (KPIs)
- Demonstrate effective service management approaches, managing varying workloads, and prioritizing tickets to meet SLAs
- Ensure secure ways of working with sensitive data, defining how the service can grow to meet platform and product demand
- Communicate effectively with a wider audience, articulating issues and problems at different levels of understanding
Requirements:
- 2-3 years of experience in a similar role
- Relevant technical skills and expertise
- Excellent problem-solving and communication skills
- Ability to work proactively and effectively in a fast-paced environment
- Experience working with integrated platforms and 3rd party systems
What We Offer:
- Competitive salary
- Remote work arrangement
- Opportunity to work with a leading company
- Professional growth and development opportunities
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your updated CV and the following details:
- Name
- Contact Number
- Email ID
- Highest Qualification
- Current Organization Name
- Total IT Experience
- Current CTC
- Expected CTC
- Notice period
Apply now and take the first step towards a rewarding new role. Apply Now
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