**Job Description:**
Join the blithequark Team: A Dynamic and Growing Organization
At blithequark, we are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Remote Customer Service Representative – National Accounts Liaison, you will play a vital role in ensuring that our National Account customers receive top-notch service and support. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.About blithequark
blithequark is a leading provider of innovative solutions and services to various industries. Our team of dedicated professionals is committed to delivering exceptional results and exceeding customer expectations. We are proud to be an Equal Opportunity Employer and strive to create a diverse and inclusive work environment that fosters growth and development.Job Overview
As a Remote Customer Service Representative – National Accounts Liaison, you will be responsible for providing exceptional service to our National Account customers, ensuring contract compliance, and acting as a liaison between the customer, the branch, the sales representative, and corporate functions. You will maintain special and/or ancillary services for customers, research and analyze customer billing and/or account questions, and update and/or train customer service team and/or branch associates on new or changing customer requirements.Key Responsibilities
- Act as a liaison between the customer, the branch, the sales representative, and corporate functions (e.g., Accounting) via phone, email, and other electronic systems regarding various types of the business unit National Accounts.
- Maintain special and/or ancillary services via company and/or customer websites, including scanning and uploading graphs and business proposals.
- Update work orders via customer web portals (e.g., opening/closing work orders, providing status updates on work orders).
- Receive telephone calls or emails that are basic and routine in nature to handle work orders placed by National Accounts customers.
- Use computerized systems for inputting and tracking work orders and ensure customers receive service through processing orders and coordinating issues with the Customer Account Managers.
- Handle customer calls/correspondence for customer scheduling and inquiries and record all customer information and call history information.
Job Requirements
To be successful in this role, you will need to possess the following qualifications and skills:- High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience.
- 6 months of clerical or customer service experience.
- Experience resolving escalated customer service issues strongly preferred.
- Customer service orientation and conflict resolution skills.
- Problem-solving and decision-making skills.
- Oral and written communication skills (to include typing).
- Ability to influence leaders and peers.
- Knowledge of the business unit brand products and services.
- Attention to detail.
- Organizational skills.
- Ability to work independently and meet goals.
- Teamwork skills.
- Ability to effectively multi-task.
- Ability to adapt, learn, and perform work in a fast-paced environment.
- Computer skills with Microsoft (Word, Excel, Outlook) – Intermediate skills at minimum with Excel.
- Must be proficient with customer service portals.
Physical Demands and Working Conditions
The physical demands of this role are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to:- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Sitting for long periods of time while using office equipment such as computers, phones, and etc.
- Fingering and repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
- Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arms' reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading.
- Inside working conditions: The change of building environment such as with or without air conditioning and heating.
Compensation and Benefits
We offer a competitive compensation package, including a $1,000 sign-on bonus, to attract and retain top talent. Our benefits package includes:- A comprehensive health insurance plan.
- A 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. We offer:- Opportunities for career advancement and professional growth.
- Training and development programs to enhance your skills and knowledge.
- A collaborative and supportive work environment.
Work Environment and Company Culture
We are proud to be an Equal Opportunity Employer and strive to create a diverse and inclusive work environment that fosters growth and development. Our company culture is built on:- Integrity and trust.
- Collaboration and teamwork.
- Accountability and ownership.
- Continuous learning and improvement.