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About careerzynith – Pioneering Pharmacy Care for Long‑Term and Assisted‑Living Communities
careerzynith is a national leader in specialty pharmacy services, dedicated to delivering compassionate, accurate, and timely medication management to skilled nursing facilities, assisted‑living residences, and chronic‑care settings. Our mission, “Bringing our heart to every moment of your health,” drives a culture where every employee is empowered to make a tangible difference in the lives of patients and their caregivers. As part of careerzynith, you will join a purpose‑focused team that values innovation, collaboration, and continuous learning, all while operating within a supportive environment that celebrates diversity, inclusion, and belonging.
Position Overview – Lead Pharmacy Technician (Customer Service & Data Entry)
Located in Peabody, MA, the Lead Pharmacy Technician role is a pivotal leadership position within our Front‑End Operations team. This role blends hands‑on technical expertise with mentorship responsibilities, ensuring that our pharmacy technicians deliver flawless data entry, exceptional customer service, and seamless workflow coordination. You will act as the bridge between the pharmacy technicians, pharmacists, and broader careerzynith leadership, championing operational excellence and fostering a culture of continuous improvement.
Key Responsibilities – What You’ll Do Every Day
- Team Leadership & Support: Guide, coach, and motivate a team of front‑end pharmacy technicians, stepping in to assist with high‑volume data entry, order processing, and customer inquiries during peak periods.
- Production Coordination: Partner with senior technicians to plan and execute daily production schedules for assigned areas, ensuring timely entry of medication orders, verification of dosage accuracy, and adherence to regulatory standards.
- Workflow Optimization: Identify bottlenecks, troubleshoot workflow challenges, and implement practical solutions that improve efficiency, reduce errors, and enhance overall team performance.
- Training & Development: Collaborate with pharmacy leaders to design and deliver comprehensive training programs, including orientation for new hires, ongoing education on controlled substances, and field‑training initiatives.
- Regulatory Compliance: Ensure all activities comply with state and federal regulations, careerzynith policies, and best‑practice standards for handling controlled substances and patient data.
- Customer Service Excellence: Serve as the primary point of contact for long‑term care, assisted‑living, and chronic‑care customers, providing knowledgeable, courteous, and solution‑focused support.
- Data Integrity & Accuracy: Oversee the accurate entry of prescription orders into the pharmacy management system, performing regular audits to maintain data integrity and prevent medication errors.
- Cross‑Functional Collaboration: Work closely with pharmacists, automation specialists, and IT teams to integrate technology solutions that streamline front‑end processes.
- Continuous Improvement: Lead initiatives to refine standard operating procedures, contribute to process‑mapping projects, and share best practices across the careerzynith network.
Essential Qualifications – What You Must Bring
- High school diploma or GED (verifiable).
- Current certification, licensure, or registration as a pharmacy technician in accordance with state law.
- Minimum of one (1) year of experience working as a pharmacy technician, preferably in a high‑volume or long‑term‑care setting.
- Demonstrated ability to lead a team, provide constructive feedback, and foster a collaborative work environment.
- Strong organizational skills with a keen eye for detail and a commitment to accuracy.
- Excellent verbal and written communication skills, capable of interacting professionally with customers, pharmacists, and internal stakeholders.
- Proficiency with pharmacy management software and basic computer applications (e.g., Microsoft Office Suite).
Preferred Qualifications – Nice‑to‑Have Skills
- Prior experience specifically within the long‑term‑care or assisted‑living pharmacy sector.
- PTCB (Pharmacy Technician Certification Board) National Certification.
- Familiarity with automated dispensing technologies and robotics used in modern pharmacy environments.
- Experience developing or delivering training curricula for pharmacy staff.
- Knowledge of federal and state regulations governing controlled substances, including DEA requirements.
Core Skills & Competencies for Success
- Leadership Acumen: Ability to inspire, mentor, and develop a diverse team of technicians.
- Analytical Thinking: Skill in diagnosing workflow inefficiencies and implementing data‑driven solutions.
- Customer‑Centric Mindset: Commitment to delivering outstanding service to healthcare providers and patients.
- Regulatory Savvy: Understanding of HIPAA, DEA, and state pharmacy regulations.
- Technology Fluency: Comfort with pharmacy automation, electronic health records, and data entry platforms.
- Communication Excellence: Clear, concise, and empathetic communication style.
- Adaptability: Ability to thrive in a fast‑paced environment and manage competing priorities.
Career Growth & Learning Opportunities at careerzynith
careerzynith invests heavily in the professional development of its employees. As a Lead Pharmacy Technician, you will have access to:
- Paid training programs and tuition assistance for advanced certifications.
- Free business, leadership, and development courses delivered through our internal learning portal.
- Cross‑training opportunities that expose you to pharmacy operations, automation, and clinical services.
- Mentorship from senior pharmacy leaders and opportunities to participate in national pharmacy conferences.
- A clear career pathway toward senior supervisory roles, pharmacy management, or specialized clinical positions.
Compensation, Benefits & Perks – What You’ll Receive
While exact salary figures vary based on experience and location, the typical pay range for this role in Peabody, MA is $18.50 to $34.60 per hour. careerzynith offers a comprehensive benefits package designed to support your health, financial security, and personal well‑being, including:
- Competitive base pay with performance‑based incentives.
- Medical, dental, and vision insurance options with employer contributions.
- Retirement savings plans (401(k) with company match).
- Generous paid time off, holidays, and sick leave.
- Paid parental leave and family‑building assistance (up to $10,000 for adoption, surrogacy, or doula services for eligible employees).
- Employee discount programs for a wide range of products and services.
- Affordable backup child and elder care options.
- Wellness programs, employee assistance resources, and on‑site health screenings.
- Opportunities for internal mobility across careerzynith’s national network of pharmacies.
Work Environment & Culture – Life at careerzynith
Our Peabody pharmacy operates as a “closed‑door” facility, meaning you will work behind the scenes with a close‑knit team of professionals who share a common purpose: delivering safe, accurate medication therapy to vulnerable populations. The environment is:
- Collaborative: Team members regularly share ideas, support one another, and celebrate collective successes.
- Patient‑Focused: Every task is performed with the end‑user—patients and their caregivers—in mind.
- Innovative: careerzynith encourages the adoption of cutting‑edge technology to improve efficiency and reduce errors.
- Inclusive: A diverse workforce where every voice is heard, and differences are embraced as strengths.
- Purpose‑Driven: Employees feel a deep sense of pride knowing their work directly impacts the health and quality of life of seniors and chronic‑care patients.
Equal Opportunity & Commitment to Diversity
careerzynith is an affirmative‑action, equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We actively seek to recruit, develop, and retain a workforce that reflects the communities we serve, and we proudly support veterans, military spouses, and individuals with disabilities.
How to Apply – Take the Next Step in Your Career
If you are ready to lead a dynamic team, champion exceptional customer service, and grow your pharmacy career within a purpose‑focused organization, we encourage you to submit your application today. Join careerzynith and become part of a legacy of care that touches millions of lives every day.
Apply Now – Start Your Journey with careerzynith!
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