CVS Health is a leading health solutions company dedicated to transforming healthcare for millions of Americans. The Lead Welcome Coordinator will be responsible for training new staff as well as welcoming patients, assisting with check-ins, managing appointments, and maintaining the cleanliness of the Welcome area.
Responsibilities
- Responsible for developing skills and competencies needed to be an effective preceptor, by attending required trainings and skill development sessions
- Provide regional training for onboarding, new company-wide, and regional implementations, and remediation for skills and competencies
- Help a new Oaky put into practice what they have learned in onboarding and assess readiness to perform independently in role
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in the electronic medical record platform
- Scheduling/rescheduling appointments within the electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- Other duties as assigned
Skills
- At least 1 year in Welcome Coordinator Role and in good standing
- An appetite for expanded responsibilities and a chance to truly make an impact in the growth and development of their Oaky teammates
- Commitment and passion for training and continuing education
- Strong computer skills are required including mastery of EMR, Canopy, and Google Suite
- Professional phone etiquette
- Exemplary customer service demonstration
- Candidate must be willing to travel to all centers regionally to support precepting and have access to a reliable form of transportation
- US work authorization
- Some college preferred
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company Overview
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