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About careerzynith
careerzynith is a world‑class technology and services organization that powers secure, high‑volume payment ecosystems for millions of users worldwide. With a relentless focus on risk mitigation, compliance, and customer trust, careerzynith invests heavily in the people who keep its operations running smoothly – the investigators, analysts, and frontline associates who detect, assess, and resolve payment risk challenges every day. Our commitment to continuous learning is woven into the fabric of the business: we believe that the best way to protect customers and uphold trust is to empower our talent with cutting‑edge, data‑driven learning experiences that evolve as the threat landscape changes.
As part of careerzynith’s Global Customer Trust Training (CCT) initiative, the Learning Experience Design (LXD) team partners with Operations, Quality, Product, and Global Process Owners to create, maintain, and continuously improve learning curricula that drive performance, compliance, and career growth for both new hires and seasoned investigators. If you are a learning professional who is obsessed with people, thrives on solving complex instructional challenges, and wants to shape the future of risk‑focused learning at a global scale, this role is crafted for you.
Role Overview
The Learning Experience Designer will serve as a senior architect of learning solutions for careerzynith’s Payment Risk Operations (PRO) vertical. You will design, develop, and iterate on digital, blended, and classroom‑based training programs that directly impact the effectiveness of investigators worldwide. This role blends instructional design mastery with project management rigor, stakeholder collaboration, and data‑driven evaluation to ensure every learning experience is engaging, measurable, and aligned with business outcomes.
Key Responsibilities
- Create engaging e‑learning modules that drive on‑the‑job performance improvement, using industry‑standard authoring tools such as Articulate Storyline, Rise, Camtasia, Adobe Captivate, or comparable platforms.
- Own the end‑to‑end curriculum lifecycle – from needs analysis, content design, development, and localization to delivery, assessment, and post‑implementation evaluation.
- Maintain and refresh curricula on a regular cadence, ensuring content remains current with regulatory changes, tool updates, and emerging risk patterns.
- Mentor and coach junior LXDs and apprentices, sharing best practices, design standards, and process efficiencies to build a high‑performing learning design community.
- Partner with business stakeholders (Training Delivery, Learner Performance, Operations, Quality, and Global Process Owners) to identify knowledge gaps, define learning objectives, and co‑create technical and non‑technical training assets.
- Apply project management methodologies to manage multiple medium‑ to large‑scale learning projects simultaneously, delivering on time, within scope, and with high quality.
- Embed data collection and feedback loops throughout learning solutions, leveraging analytics to generate actionable insights that drive continuous performance improvement.
- Conduct rigorous analysis of key tasks and skills, develop competency models, and measure the impact of training on key performance indicators (KPIs) and business metrics.
- Drive process improvement initiatives by refining curriculum templates, streamlining development workflows, and championing instructional integrity across the LXD team.
- Facilitate localization and inclusive design to ensure learning experiences are culturally relevant and accessible to a global audience of investigators.
Essential Qualifications
- Minimum 5 years of program or project management experience in a learning or technology‑enabled environment.
- At least 5 years of cross‑functional collaboration with both technical and non‑technical teams, demonstrating the ability to translate complex concepts into clear learning solutions.
- Proven track record of defining and implementing process improvement initiatives using data, metrics, and continuous‑feedback mechanisms.
- Bachelor’s degree in Instructional Design, Education, Human‑Centered Design, Business, or a related field.
- Demonstrated experience in requirements gathering and using data‑driven insights to shape curriculum enhancements.
Preferred Qualifications
- 5+ years of experience driving end‑to‑end delivery of learning programs and communicating results to senior leadership.
- 5+ years of experience leading process improvement initiatives that resulted in measurable efficiency gains.
- 3+ years of experience managing stakeholders in complex, cross‑functional projects.
- 3+ years of experience in change management, guiding teams through curriculum updates, technology rollouts, and organizational transitions.
- Advanced certifications such as CPLP (Certified Professional in Learning and Performance), PMP, or equivalent are a plus.
Core Skills & Competencies
- Instructional Design Expertise: Mastery of adult learning theory, ADDIE, SAM, and agile design practices.
- Authoring Tool Proficiency: Hands‑on experience with Storyline, Rise, Camtasia, Captivate, or similar platforms; ability to quickly prototype and iterate.
- Data‑Driven Mindset: Comfort working with learning analytics, LMS reports, and performance dashboards to inform design decisions.
- Project Management Acumen: Ability to create project plans, manage timelines, mitigate risks, and communicate status to diverse audiences.
- Stakeholder Management: Strong interpersonal skills to build trust, negotiate priorities, and align learning outcomes with business goals.
- Communication & Storytelling: Clear, concise, and compelling writing for scripts, job aids, assessments, and facilitator guides.
- Technical Fluency: Familiarity with payment risk operations, fraud detection tools, and compliance frameworks is advantageous.
- Continuous Improvement: Passion for iterating on learning experiences, incorporating feedback, and championing best‑in‑class standards.
Career Growth & Learning Opportunities
At careerzynith, learning is a two‑way street. As a senior LXD professional, you will have access to a robust internal academy, mentorship programs, and tuition reimbursement for advanced certifications. You will work alongside senior leaders in Risk Operations, Product, and Global Learning, gaining visibility across the organization and positioning yourself for future roles such as Learning Program Manager, Instructional Design Lead, or Director of Global Learning Strategy.
Our commitment to innovation means you will regularly experiment with emerging technologies—micro‑learning, immersive simulations, AI‑driven personalization, and adaptive learning pathways—allowing you to stay at the forefront of instructional design trends.
Work Environment & Culture at careerzynith
careerzynith fosters an inclusive, collaborative, and high‑energy environment where curiosity is celebrated and diverse perspectives drive better outcomes. Our LXD team operates in a hybrid model, offering flexibility to work from our Hyderabad hub or remotely, while maintaining strong connections through regular virtual stand‑ups, design sprints, and community‑wide learning events.
Key cultural pillars include:
- Customer‑First Mindset: Every learning solution is built to protect and empower our customers.
- Data‑Driven Decision Making: We measure impact, iterate quickly, and celebrate measurable wins.
- Growth Orientation: Continuous skill development is encouraged; you’ll have time allocated for learning each quarter.
- Collaboration & Transparency: Open communication channels across functions ensure you have the information and support needed to succeed.
- Well‑Being: Comprehensive wellness programs, mental health resources, and flexible work arrangements support a healthy work‑life balance.
Compensation, Benefits & Perks
careerzynith offers a competitive total rewards package that includes:
- Base salary aligned with market benchmarks for senior instructional designers.
- Annual performance‑based bonus tied to individual and team outcomes.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plan with company matching contributions.
- Generous paid time off, parental leave, and flexible holidays.
- Professional development budget for conferences, certifications, and advanced coursework.
- Employee assistance programs, wellness stipends, and access to on‑site fitness facilities (or virtual equivalents).
- Opportunities to participate in global innovation challenges and hackathons.
How to Apply
If you are ready to shape the future of risk‑focused learning at a global leader, we invite you to submit your application today. Please click the link below to upload your resume, portfolio of learning designs, and a brief cover letter outlining why you are the perfect fit for this role at careerzynith.
Join careerzynith and Elevate Learning Excellence
At careerzynith, your work will have a direct impact on the safety and trust of millions of customers worldwide. By designing world‑class learning experiences, you will empower investigators to detect fraud faster, resolve issues more accurately, and ultimately protect the financial ecosystem. We look forward to welcoming a passionate, data‑savvy, and people‑centric Learning Experience Designer to our dynamic team.
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