About the position
As a Licensed Healthcare Insurance Agent at TTEC, you will play a crucial role in enhancing customer experiences by providing compassionate and knowledgeable support. This remote position allows you to work from the comfort of your home while being part of a dynamic team dedicated to bringing humanity to business. Your primary responsibility will be to assist individuals in understanding their health insurance coverages and selecting the right products and services that meet their personal health and financial needs. You will engage with customers through various channels, ensuring that their inquiries are addressed promptly and effectively. On a typical day, you will provide full lifecycle customer service and sales support, which may include accepting inbound calls or making outbound calls for follow-ups. Your ability to listen actively and respond with empathy will be key in identifying additional needs customers may have, allowing you to recommend upgrades or additional services. TTEC values your investment in your professional development, offering support for obtaining reciprocal licenses in other states and funding for continuing education credits. TTEC has been recognized as a Great Place to Work, reflecting our commitment to an inclusive culture and community-minded organization. We believe in giving back and fostering a global team of curious lifelong learners. As a Licensed Healthcare Insurance Agent, you will not only contribute to the success of our customers but also to the overall success of the team, reporting directly to a Team Lead. Your role is essential in ensuring that customers receive exceptional service, which is at the heart of TTEC's mission since 1982.
Responsibilities
- Assist individuals in understanding their health insurance coverages and selecting the right products and services. ,
- Provide full lifecycle customer service and sales support, including inbound and outbound calls. ,
- Respond to customer inquiries with compassion and active listening. ,
- Identify additional needs customers may have and help them upgrade products or services.
Requirements
- Current Health insurance license in your state of residence. ,
- High speed internet (> 25 mbps). ,
- Minimum six (6) months sales experience. ,
- Integrity to follow HIPAA guidelines on maintaining patient privacy. ,
- Strong customer service orientation. ,
- High school diploma or equivalent. ,
- Computer experience.
Nice-to-haves
- Experience in the healthcare industry. ,
- Bilingual skills to assist a diverse customer base.
Benefits
- Guaranteed hourly wage plus performance bonus opportunities. ,
- Base wage of $18 per hour, increasing to $21/hr during the defined season. ,
- Monthly pay-for-performance bonus potential, bringing earnings up to $28/hour during the season. ,
- Tuition reimbursement and health and wellness incentives. ,
- Support for continuing education and professional development.