About Hazel Valley Homes
Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful: Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.
We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.
Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We’re looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.
Maintenance Coordinator
About the Role
Hazel Valley Homes is seeking a Maintenance Coordinator to support maintenance operations across a growing portfolio of single-family rental homes.
This role serves as a central point of coordination between residents, vendors, and internal teams to ensure maintenance requests are handled quickly, efficiently, and with a high level of customer service. You'll play a critical role in driving resident satisfaction, managing repair workflows, coordinating vendors, and ensuring service requests are resolved in accordance with company standards.
The ideal candidate is highly organized, solutions-oriented, and thrives in a fast-paced environment where priorities can change quickly.
What You'll Own
Maintenance Operations & Work Order Management
Triage incoming maintenance requests and assess severity, urgency, and next steps
Manage work orders from initial intake through final resolution
Ensure service requests are assigned, tracked, and completed within established service level expectations
Monitor maintenance workflows and proactively identify delays or potential issues
Resident Experience
Serve as a primary point of contact for residents regarding maintenance-related concerns
Provide timely updates and clear communication throughout the repair process
Deliver a high level of customer service while managing resident expectations
Partner with internal teams to ensure a positive resident experience
Vendor Coordination & Dispatch
Source, schedule, and dispatch vendors to complete maintenance and repair work
Coordinate appointments and ensure vendors meet company standards for quality, responsiveness, and compliance
Follow up on outstanding work orders and verify completion of repairs
Build strong working relationships with maintenance vendors and service providers
Cost Management & Compliance
Obtain bids and negotiate pricing for larger repairs and recurring projects
Support cost-control efforts by identifying efficient repair solutions
Ensure maintenance work complies with municipal requirements, HOA regulations, safety standards, and Fair Housing guidelines
Maintain accurate documentation related to repairs, vendor activity, and project outcomes
Cross-Functional Collaboration
Partner closely with Property Management, Resident Services, and Maintenance teams to resolve issues efficiently
Escalate complex maintenance concerns and operational risks as appropriate
Support process improvements that enhance service quality, response times, and operational efficiency
What Makes Someone Successful Here
You are highly organized and can effectively manage multiple priorities at once
You communicate clearly and professionally with residents, vendors, and internal stakeholders
You enjoy solving problems and finding practical solutions quickly
You thrive in a fast-paced, service-oriented environment
You take ownership of issues and follow them through to resolution
You understand the importance of balancing resident satisfaction, operational efficiency, and cost management
Qualifications
Required
2+ years of experience in property management, maintenance coordination, vendor management, or a related field
Experience supporting maintenance operations within residential real estate, preferably single-family rentals
Familiarity with maintenance-related products, services, and repair processes
Strong organizational, communication, and problem-solving skills
Ability to manage multiple work orders, vendors, and priorities simultaneously
Flexibility to work occasional evenings, weekends, and participate in on-call rotations as needed
Preferred
Bachelor's degree
Experience working within high-volume property management or maintenance operations
Experience utilizing maintenance management or property management software platforms
Familiarity with vendor compliance requirements and service-level management
Why Join Hazel Valley Homes
Opportunity to make a direct impact on resident satisfaction and portfolio performance
Exposure to a growing single-family rental platform
Collaborative and supportive team environment
Opportunities for professional growth and advancement
Competitive benefits, generous PTO, paid parental leave, and 401(k) match
Why Join Hazel Valley Homes?
At Hazel Valley Homes, employees are encouraged to make a real impact every day. You’ll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining means being part of a mission-driven organization that puts people first—both renters and team members alike.
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