About the Role
We are seeking an experienced Maintenance Coordinator to support our property management team across multiple portfolios (“Pods”). Each Pod consists of a Property Manager (PM) and Assistant Property Manager (APM), and this role will provide centralized support to all three.
The ideal candidate has prior maintenance coordination and troubleshooting experience, can handle a high volume of requests, and communicates professionally with vendors, tenants, and owners. While training will be provided on internal processes and systems, we expect this person to hit the ground running with maintenance coordination expertise.
Key Responsibilities
- Maintenance Coordination: Triage incoming maintenance requests, troubleshoot issues, and assign appropriate vendors.
- Phone Support: Answer and manage the maintenance line, triaging calls and inquiries from owners, residents, and vendors.
- Work Order Management: Create, update, and follow up on work orders to ensure timely and efficient resolution.
- Vendor Coordination: Communicate with vendors for scheduling, updates, and problem-solving; ensure all work orders are completed and documented.
- Research & Troubleshooting: Assist PMs and APMs by investigating assigned maintenance issues, finding vendor solutions, and recommending next steps.
- Documentation: Maintain accurate records of communications, work orders, and maintenance activity in the system.
- Collaboration: Work closely with all Pods to ensure maintenance issues are addressed promptly and service levels are consistently met.
Qualifications
- 2+ years of experience in maintenance coordination or a similar role in property management or real estate.
- Strong troubleshooting skills and ability to make quick, informed decisions.
- Excellent written and verbal communication skills in English (client/vendor/tenant facing).
- Proven ability to handle multiple priorities and meet deadlines.
- Strong organizational and follow-up skills.
- Comfortable working remotely and managing communication across multiple teams.
- Familiarity with property management software or maintenance ticketing systems preferred.
Preferred Skills
- Experience working in a property management or real estate environment.
- Knowledge of common residential maintenance issues and vendor coordination best practices.
- Ability to remain calm under pressure and handle urgent situations professionally.
This is a full time role
Up to $6/hr
This is a 100% Remote job
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