Job Title: Manager, Commercial Operations
Company: Snapsheet
Job Location: Remote (USA-based)
Job Type: Full-time
About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.
What you’ll get:
- Remote working environment - your new commute is however long it takes to walk to your desk!
- Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
- Development - Mentorship programs, 1-on-1 management, promote when ready culture, quarterly internal promotion opportunities, and goal setting sessions.
- Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
About the role: The Manager of Commercial Operations is a player-coach. You will be hands-on enough to run live customer contract negotiation and day-to-day deal support, and senior enough to stand up the processes, tooling, and governance the function will run on as it grows. You will own customer-facing contracting immediately, then build out deal desk and pricing governance.
Responsibilities:
Customer contract operations
- Own customer-facing contracting end to end — MSAs, SOWs, DPAs, order forms, and redlines — from first draft through signature.
- Run our contract management platform as the system of record; keep the clause library, templates, and negotiation playbooks current and usable.
- Own renewal management, protecting at-risk bookings and keeping renewals from slipping through the cracks.
- Operate the commercial review gate on non-standard terms, working with outside counsel on strategic and specialist matters while routing routine work internally.
Deal desk & pricing support
- Support live deals as a partner to Sales — turning around contract and pricing questions quickly without becoming a bottleneck.
- Help structure deals and apply pricing and discount guidance consistently, escalating non-standard terms before they reach signature.
- Stand up a repeatable deal desk over time: approval thresholds, pricing frameworks, and clean deal data feeding billing and revenue recognition.
Process design & operational discipline
- Document the playbooks, workflows, and controls the function runs on so the work no longer depends on any one person.
- Improve cycle time and consistency — find the friction in how deals get done and remove it.
- Build processes that scale with the business rather than ones that have to be rebuilt every time volume grows.
Cross-functional coordination & stakeholder management
- Partner closely with Sales, Finance, Security, Product, and Leadership — translating commercial intent into sound terms.
- Act as the credible point of contact when deals get complex or contentious, balancing speed for the business with protection of its interests.
- Manage the outside-counsel relationship: route routine matters internally, reserve counsel for strategic and specialist work, and control spend.
Reporting & visibility
- Give leadership a clear view of contracting throughput, cycle time, renewal exposure, and where non-standard terms are concentrating.
- Surface pricing and discount trends so the business can see margin impact and act before it drifts.
Who will thrive here: You are a builder who is equally comfortable in the weeds and at the whiteboard. You can negotiate an agreement in the morning and design the process that makes the next ten go faster in the afternoon — and you genuinely like both.
- Strong commercial judgment. You know which terms matter and which are noisy, when to hold a line and when to find a path — without needing an in-house legal department behind you.
- Owner's mindset. You take accountability for outcomes, bring structure to ambiguity, and would rather build the system than be the bottleneck.
- Clear communicator. You can explain a contractual or pricing position to a sales rep, a CFO, and a customer's counsel — and have each walk away clear.
- Comfortable at SaaS pace. You operate well with competing priorities and incomplete information, and you protect the business without slowing it down.
- Credible across functions. People trust your read on a deal because you are fair, consistent, and easy to work with under pressure.
Required qualifications
- 7–10+ years of relevant experience across Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Legal Operations, Sales Operations, Procurement, or a closely related function.
- Hands-on experience negotiating and managing customer commercial agreements (MSAs, SOWs, DPAs, order forms) end to end.
- A track record of managing people, processes, or cross-functional programs — you have built or run something, not just executed within someone else's system.
- Demonstrated ability to design and document repeatable processes and controls, and to improve cycle time and consistency.
- Sound commercial and contractual judgment operating without (or alongside, not inside) an in-house legal team, including managing outside counsel.
- Excellent written and verbal communication, with the ability to hold a credible review-and-approval position across Sales, Finance, and Leadership.
Preferred qualifications
- Experience in B2B SaaS or technology, ideally with multi-year, multi-entity, or international contracting.
- Pricing governance and deal-desk experience — discount thresholds, approval frameworks, and protecting margin without slowing deals.
- Familiarity with Salesforce and CLM / contract lifecycle management tooling.
- Exposure to vendor management, procurement, and third-party risk workflows.
- Working knowledge of data privacy (GDPR, CCPA, and emerging state and AI rules) and security frameworks such as ISO 27001.
- A history of building scalable business processes in a growing organization.
We’re Built to Grow With You – And That Starts With How We Support You
At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you.
- Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
- Offer two dental plans and one vision plan to keep you and your family healthy.
- Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
- Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
- 401(k) with a 4% company match—because your future is worth investing in.
- Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Perks That Make Growing Here Even Better:
- Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
- In-person connection points throughout the year including our annual Summit and Roadshows.
- Snapsheet SWAG and surprise mailers to keep the spirit alive.
- Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
- Health and wellness campaigns that evolve with you year over year.
Compensation that Grows with You
For this position, the base salary range is $120,000 - $140,000 (equity eligible). While this range serves as a guideline, your actual compensation will reflect your experience and skillset.
At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.
We are currently unable to accept applications for candidates who reside in the following states: Alaska, California, Hawaii, Montana, New York, North Dakota, Rhode Island, Vermont, and Wyoming.
*Please note that we are unable to sponsor applicants for work visas for this position at this time.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing [email protected].
Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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is an equal opportunity employer.
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