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Role Description
This role involves managing Power BI reporting and data analytics to support business decisions.
- Power BI Reporting Expertise: Create and manage Power BI reports.
- Transform complex data into insightful, actionable visualizations and dashboards.
- Operational Reporting Experience: Deliver accurate and timely reports that drive business decisions.
- Call Center Metrics Knowledge: Analyze and optimize call center performance using key performance indicators (KPIs), including first call resolution, average handle time, and customer satisfaction.
- ETL/Data Analytics Background: Extract, transform, and load data from various sources to support reporting and analysis requirements.
- Leadership: Responsible for people management activities including the direct management of other employees, directing, monitoring, and evaluating day-to-day workflow/quality; assessing and maintaining performance standards and measures, hiring and retention of staff, and employee discipline.
Qualifications
- Education: Bachelor’s degree in Business, Information Technology, Data Science, or a related field preferred.
- Experience: 5 years of reporting and/or scorecard management or related experience, including experience in a leadership role.
- Experience within the financial services industry is a plus, with an understanding of industry-specific regulations and reporting needs.
- Skills: Strong analytical skills, attention to detail, and excellent communication abilities.
- Proficiency in data visualization tools and techniques.
- Leadership: Proven ability to lead and motivate teams, manage performance, and drive results.
Company Description
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