About the position
Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a Full-Time Medical Records Representative (Internal Applicants Only) (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Clinic located in Tualatin. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Clinic receive the highest-value care tailored to their needs.
Responsibilities
• Monitor and manage the Medical Records Request work queue, ensuring requests are processed accurately and within established timeframes.
• Review referrals and patient medical records to determine eligibility for Insight Health (IH) and Direct Access Colonoscopy (DAC) programs.
• Generate weekly reports identifying patients who qualify for IH services.
• Upload qualifying patient information to the Insight Health portal in accordance with established workflows.
• Monitor incoming documentation and responses received from Insight Health.
• Upload external records and documentation into the patient's Epic medical record.
• Route completed records and recommendations to the appropriate clinical or scheduling teams for timely follow-up.
• Maintain accurate documentation while ensuring compliance with HIPAA and organizational policies.
• Collaborate with providers, clinical staff, scheduling teams, and external partners to ensure efficient patient care coordination.
• Identify workflow issues and recommend process improvements to enhance efficiency and accuracy.
• Assist with additional medical records responsibilities and departmental projects as assigned.
Requirements
• Minimum of one (1) year of work experience, preferably in a medical office.
• Previous experience with electronic medical records or ability to learn new programs required.
• Ability to recognize common medical records documents.
• Knowledge of medical terminology, medical records policies and procedures, and understanding compliance with all applicable safety/OSHA and HIPAA regulations.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.
• Must live in Oregon City, Portland, or SW Washington.
Nice-to-haves
• Specialty care GI experience is a plus!
• Previous medical office experience preferred
• Prior Electronic Medical Record (EMR) experience is preferred.
• Epic experience is a plus!
Benefits
• Employee is 100% covered Medical, Dental, and Prescription Insurance
• Generous 401(k) plan and Flexible Spending Account options
• Paid Time Off plus 9 paid holidays annually
• Robust wellness program and employee assistance services
• 70% of Tri-Met transit pass covered
• Employee discounts and optional benefits like Pet Insurance