Join a Global Leader in EdTech and Elevate Your Career
Are you a driven and customer-focused professional looking to join a dynamic EdTech company that's making a difference in the education sector? The National College, a part of the National Education Group, is seeking a talented Membership Account Manager to manage key account customers and drive business growth. As a Membership Account Manager, you will play a crucial role in ensuring customer satisfaction, handling escalations, and supporting renewal and cancellation conversations.
About The National College and National Education Group
The National College is a fast-growing and innovative EdTech business headquartered in Sheffield, UK. With a presence in the global market, the company provides SaaS-based Continuing Professional Development (CPD) to over 45,000 schools worldwide. The National College has established itself as a market leader, winning 17 major awards, including 'Supplier of the Year' for five consecutive years. The company's cutting-edge platform boasts the world's largest professional development library for educators, with a 4.7-star rating from over 100,000 reviews.
Key Responsibilities
- Account Management: Manage allocated key account customers to ensure personal and company KPIs are achieved, driving customer advocacy and retention.
- Renewals and Cancellations: Work with the Key Accounts Manager to support renewal and cancellation conversations, ensuring effective communication and issue resolution.
- Customer Complaints: Act as the single point of contact for customer complaints, working with the Key Accounts Manager to facilitate resolutions.
- Customer Communication: Provide timely and effective communication with customers on queries, invoice issues, and cancellation requests.
- Relationship Building: Maintain strong relationships with key account customer teams to understand their needs and feedback.
- Forecasting and Reporting: Accurately forecast renewals and report to the Manager Key Accounts.
- System Updates: Ensure all company systems are updated, and conversations are logged and documented.
- Customer Advocacy: Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements.
Essential and Preferred Qualifications
To succeed in this role, you will need:
- Experience in Renewals or Customer-Focused Teams: A background in working in renewals teams or similar customer-focused teams, with a understanding of the renewal process and customer lifecycle.
- Effective Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Results-Oriented: A proven track record of meeting or exceeding renewal targets, with a proactive and solutions-oriented mindset.
- CRM Systems: Familiarity with CRM systems, preferably HubSpot, and other relevant tools to manage and track customer renewals.
- Ability to Thrive in a Fast-Paced Environment: The ability to manage multiple priorities effectively in a dynamic and fast-paced environment.
While not essential, experience within the Education or EdTech industry is preferred. If you have a passion for education and a drive to succeed, we encourage you to apply.
What We Offer
As a member of our team, you will enjoy:
- Competitive Salary: A salary between £23,400-£25,000, depending on experience.
- Hybrid Working: Regular collaboration days in our Sheffield HQ, with the flexibility of hybrid working.
- Opportunity to Grow: The chance to work at an established but rapidly growing EdTech scaleup, with opportunities for career growth and development.
- NEST Pensions Scheme: Access to our NEST Pensions scheme, providing a secure retirement savings plan.
- Buy & Sell Holiday Scheme: The opportunity to boost your holiday allowance to up to 38 days annually through our Buy & Sell Holiday scheme.
- Life Assurance Scheme: Access to our company Life Assurance scheme, providing financial security for you and your loved ones.
- SmartHealth: Access to our SmartHealth platform, offering 24/7 virtual GP, mental health support, financial advice, and more.
Career Growth and Learning Benefits
At The National College, we are committed to supporting the growth and development of our team members. As a Membership Account Manager, you will have access to:
- Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
- Career Progression: Opportunities for career progression within the company, as we continue to grow and expand.
- Industry Insights: Exposure to the latest industry trends and developments, through our involvement in the EdTech sector.
Work Environment and Company Culture
Our company culture is built on a foundation of innovation, teamwork, and customer focus. We value our employees and strive to create a positive and inclusive work environment. As a hybrid working company, we offer the flexibility to work from home or in our Sheffield HQ, allowing you to balance your work and personal life.
Join Our Team
If you're a motivated and customer-focused professional looking to join a dynamic EdTech company, we want to hear from you. Apply now for this exciting opportunity to join The National College as a Membership Account Manager.
This is a low-stress role with great rewards. If you're reliable and willing to learn, we encourage you to apply. Don't miss out on this chance to elevate your career and be part of a team that's making a difference in education.
Ready to Apply? If you're ready to take the next step in your career, please submit your application. We look forward to hearing from you!
Apply Now