The SCOM Customer Engineer will work directly with customers, as a consultant and technical advisor to:
- Design, Deploy, Review and Assess the Health of their infrastructure
- Upgrade and maintain their deployments
- Troubleshoot issues with infrastructure and agents
- Tune and optimize for the most performance
- Assist with reporting and visualizations
- Implement new management packs
- Assist in development of custom management packs
- Provide training in all areas of SCOM to ensure customer goals are met
Ideal candidate experience:
- 3 years working as a depth expert and technology owner or consultant for SCOM
- Broad knowledge across multiple monitoring scenarios:
- Windows and Linux Operating Systems
- SQL Server, Active Directory, Certificates, IIS, MCM
- Management Pack Authoring using XML, Visual Studio
- URL, Network monitoring
- Connecting to ITSM systems
- Dashboards, Reporting, and Visualizations
- Scripting language skills, primarily in PowerShell
- Deep level knowledge in at least 3 of the above categories
- Ability to present to multiple levels of leadership
Technical Skills Requirements:System Center Operations Manager (SCOM):
Broad knowledge of ALL the below areas, with deep understanding of (at least) 4 of the following:
- Infrastructure
- Design
- Deployment
- Upgrades
- Maintenance, Health, Tuning
- Integration
- Troubleshooting
- Management Packs
- Windows Server
- Active Directory
- SQL Server
- O365, Azure, SharePoint
- Management Pack Authoring
- Console, Visual Studio, Silect, XML
- Fragments
- PowerShell Scripting
Tools
- Visual Studio, Silect, MPViewer, Alert Update Connector, PowerShell
- Linux Monitoring
- Report Development
- Network Monitoring
- URL Monitoring
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