Transforming Lives: Join Our Team as a Nightshift Support Analyst
At ThunderYard Solutions, we're dedicated to making a difference in the lives of our nation's veterans. As a leading provider of innovative technology solutions, we're seeking a highly skilled Nightshift Support Analyst to join our team on a full-time remote basis. If you're passionate about delivering exceptional support and have a strong technical background, we invite you to explore this exciting opportunity.
About Our Team and the Department of Veterans Affairs
Our team is committed to designing and modernizing application systems in support of the Department of Veterans Affairs. We're driven by a shared mission to improve the lives of veterans and their families. As a Nightshift Support Analyst, you'll play a critical role in evaluating and modernizing the Veterans Benefits Management System, ensuring that our nation's veterans receive the support they deserve.
Key Responsibilities
- Triaging and Responding to Issues: Provide timely and effective support for critical issues, ensuring minimal downtime and optimal system performance.
- Code Refactoring and Debugging: Revise, update, refactor, and debug code to improve existing software and ensure seamless functionality.
- Software Development Life Cycle (SDLC) Documentation: Develop and maintain comprehensive documentation throughout the SDLC, ensuring that all stakeholders are informed and aligned.
- Technical Support and Expertise: Serve as a subject matter expert on applications, providing technical support and guidance to clients and stakeholders.
- On-Call Rotation: Participate in a 24/7 on-call rotation, responding to critical issues and ensuring timely resolution.
Essential Qualifications
- Tier 2 Analyst Experience: 1+ year of experience as a Tier 2 Analyst, with a strong background in ServiceNow monitoring, ticket response, ticket triage, issue notifications, application dashboard monitoring, and application performance.
- SQL and Relational Database Systems: 1+ year of experience with SQL and relational database systems, with a solid understanding of data and process analysis.
- Software Development Knowledge: Familiarity with software development principles and practices, with the ability to grasp concepts and flow of cross-platform data.
- Communication and Collaboration: Excellent verbal and written communication skills, with the ability to work efficiently in cross-team situations and independently.
- Security Clearance: Ability to obtain a security clearance, with a willingness to undergo a background investigation.
Preferred Qualifications
- Jira, GitHub, Bitbucket, and Kubernetes: Experience with Jira, GitHub, Bitbucket, and Kubernetes, with a strong understanding of AWS Cloud Environments.
- Federal Government Experience: VA or other federal government experience, with a deep understanding of the unique challenges and requirements.
- Analytical and Organizational Skills: Excellent analytical and organizational skills, with a high level of attention to detail and a results-oriented attitude.
- Customer-Centric Approach: A customer-centric approach, with a strong commitment to delivering exceptional support and service.
What We Offer
At ThunderYard Solutions, we're committed to providing a comprehensive benefits package that supports the well-being and career growth of our employees. Our benefits include:
- Competitive Compensation: $80,000 - $90,000 per year, with an hourly rate of $45/hour.
- 401(k) and Matching: A partial 401k match, to help you plan for your future.
- Medical, Dental, and Vision Coverage: Comprehensive health insurance, including medical, dental, and vision coverage.
- Paid Time Off: Generous paid time off, to help you recharge and maintain a healthy work-life balance.
- Professional Development Assistance: Opportunities for professional growth and development, to help you stay ahead in your career.
- Referral Program: A referral program, to reward you for referring talented professionals to our team.
Work Environment and Company Culture
At ThunderYard Solutions, we're proud to be an Equal Opportunity Employer. We celebrate diversity, support inclusion, and thrive on the unique perspectives and experiences of our employees. As a remote team member, you'll enjoy the flexibility and autonomy to work from anywhere, while still being part of a collaborative and dynamic team.
Why Join Our Team?
If you're a motivated and talented Nightshift Support Analyst looking for a challenging and rewarding opportunity, we invite you to join our team. As a key member of our team, you'll have the opportunity to:
- Make a Difference: Contribute to the modernization of critical systems, improving the lives of our nation's veterans.
- Grow Your Skills: Develop your technical expertise, with opportunities for professional growth and development.
- Collaborate with a Dynamic Team: Work with a talented and dedicated team, passionate about delivering exceptional support and service.
- Enjoy a Comprehensive Benefits Package: Receive a competitive compensation and benefits package, supporting your well-being and career growth.
If you're ready to take your career to the next level and make a meaningful difference in the lives of our nation's veterans, we encourage you to apply for this exciting opportunity. Join our team as a Nightshift Support Analyst and discover a rewarding and challenging career with ThunderYard Solutions.
Apply Now