Position Overview
The Omnichannel Systems Specialist will support and manage the organization's eCommerce ecosystem, ensuring seamless integration between online and in-store retail operations. The role requires strong exposure to Shopify, product information management systems, and retail technology platforms.
Key Requirements
eCommerce & Shopify
Strong background supporting eCommerce platforms, particularly Shopify.
Experience with both Shopify Front-End and Back-End administration.
Ability to liaise with Shopify vendors and external partners.
Experience in website support, merchandising, and personalization initiatives.
Systems & Integrations
Understanding of API integrations without requiring hands-on coding skills.
Knowledge of technical integrations related to search functionality and search pages.
Familiarity with Google Tag Manager and its application within eCommerce environments.
Experience identifying, troubleshooting, and configuring system bugs.
Product & Inventory Management
Understanding of Product Information Management (PIM) systems.
Experience working with Product Inventory Management tools.
Exposure to Point of Sale (POS) systems and their integration with eCommerce platforms.
Ability to navigate and support omnichannel retail systems.
Retail Operations
Retail industry background with exposure to both online and in-store sales environments.
Strong understanding of how eCommerce systems integrate with physical retail operations.
Experience working with retail teams and managing requests through ticketing systems.
Willingness to participate in product-specific training.
Work Schedule
Resource should be available to work outside regular business hours when required.
Expected to support out-of-hours deployments during critical releases or high-priority activities.
Interview Process
Scenario-based interview to assess technical knowledge and problem-solving capabilities.
Focus areas will include Shopify, omnichannel integration, PIM systems, POS integration, and retail eCommerce operations.
Key Attributes Sought
eCommerce specialist with strong retail systems exposure.
Ability to manage cross-functional stakeholder relationships.
Strong understanding of omnichannel customer experiences and supporting technologies.
Comfortable operating in a fast-paced retail environment.
Required Skills & Technical Stack
• eCommerce platform: Shopify (mandatory requirement)
• PIM: eg. Comestri or Ommni
• OMS / POS: NewStore
• ESP: Klaviyo
• Personalisation: Nosto
• Analytics / tracking: Google Tag Manager, Google Analytics
• Digital marketing platforms: Meta, Google Ads, Google Merchant Centre, TikTok, Pinterest, Lexer
• Triage discipline: able to work through API/log-level evidence to determine whether a fault is vendor-side, internal config, or dev/integration code, before escalating
• Vendor management across 10+ external partners; comfortable owning tickets end-to-end (scoping, prioritisation, backlog, testing, internal training/documentation)
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