We're looking for an Onboarding Coach to facilitate client onboarding, training, and ongoing support via video, phone, and email. You'll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. As part of our Customer Onboarding Team, you'll play a vital role in bringing our motto *“more reservations, happier guests” to life.
Requirements
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
Benefits
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in University
- Access to professional development, including manager training, upskilling and knowledge transfer.
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