This is a remote position.
A well-reputed UK-based gardening business servicing several towns north of London is seeking a highly organised and proactive remote Operations & Customer Support Administrator for 8-10 hours per month (potential to increase as the business grows). This role supports smooth day-to-day coordination between customers, subcontractor gardeners, and the business owner, ensuring efficient scheduling and clear communication.
Key Responsibilities:
Act as the primary link between customers and gardeners
Respond to enquiries and engage with new leads
Prepare and issue customer quotes
Schedule and manage bookings
Provide subcontractor gardeners with clear job details
Maintain accurate records using Google Sheets
Communicate via WhatsApp and BookingKoala
Escalate queries or operational issues when required
Requirements
Experience working with Google Sheets, WhatsApp, BookingKoala(training provided)
Exceptionally well organised with strong attention to detail
Confident user of Excel/Google Sheets
Proactive, solution-focused, and adaptable
Strong written and verbal communication skills
Able to problem-solve independently
Administration, scheduling, or customer service experience
Gardening or landscaping exposure (not essential)
Benefits
Remote, flexible work hours