Operations Support (Entry-level)

Job title: Operations Support (Entry-level) in Naperville, IL at GLOBAL BRAND AND EXPORT DEVELOPMENT, LLC
Company: GLOBAL BRAND AND EXPORT DEVELOPMENT, LLC
Job description: Overview:Enthusiastic about working in a people-first environment, able to make a difference, service-first attitude? There has never been a better time to join our company, we are growing and want to speak to you! Come join us in the world of specialty foods where you will work alongside employees who are balancing profit with purpose as a B Corp Certified company.Global Brand and Export Development is a food brokerage and international sales and marketing company, representing clients whose products are sold in the supermarket, natural, specialty, and fresh channels.Corporate Social Responsibility:We measure success by the lives we impact. Since Global’s inception, we have committed ourselves to donate 10% of net profits to worthy causes and prioritizing quality of life for employees.Job Details:Job Title:Operations SupportJob Category:SupportDepartment/Group:OperationsTravel Required:Up to 5%Location:Naperville, ILPosition Type:Full-Time, SalarySalary Range:45,000-55,000Date posted:May 8, 2025Hiring Manager:Alejandra PrietoPosition Start Date:ASAPPrimary Responsibilities:An Operation Support position will be a crucial member of our team and responsible for assisting our dynamic Operations team with administrative tasks for all the customers in our portfolio. We seek a customer-focused individual with a deep interest in the food business and a desire to work collaboratively with other departments under the company's vision and mission.As an Operation Support Associate Entry Level, your primary focus will be to provide accurate results and ensure the team has the most updated information for their decision-making process.All accountabilities are to be fulfilled and provided in a manner that is consistent with Global Brand and Export Development Company Mission and Objective.Essential Functions:

• Operations reporting and data analysis including corporate, client, and general requests.
• Send communications to vendors, retailers, and internal sales teams.
• Participate in client and retailer business reviews.
• Assist in corporate and client participation in distributor sales meetings, food shows, etc.
• Manage the purchase orders process and deliverables.
• Complete the necessary forms the Distributor requires for item changes and discontinuation, price, promotion, pack, and freight inconsistencies.
• Generate basic spreadsheets to summarize data/information.
• Update the company customer contact information.
• Create and maintain the company item list.
• Assist the Office Manager in answering the phone.
• Maintain supplier certification and documentation updates.
• Work with others to improve processes and solve problems to achieve team goals.

Qualifications / Additional Skills /Aptitude:

• Excellent Microsoft office data skills especially, Excel (Formulas, Pivot Tables, etc.)
• Data-driven analytical thinker with the ability to analyze and report data in a digestible format to sales teams.
• Comfortable in an administrative and support position.
• Excellent customer service, grammar, verbal, and writing skills.
• Resourceful, results-oriented, and well-organized.
• Comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities with minimal supervision.
• Strong interpersonal skills, ability to get along with diverse personalities, tactful, and flexible with both internal and external customers.
• Be decisive and able to recognize and support the organization’s preferences and priorities.
• Functions well in a team environment.
• A High School diploma or general education degree (GED) is required; a college degree is preferred.
• Minimum of one (1) year of Customer Service, Sales experience, or data analysis required; two (2) or more preferred.
• Strong data entry/10-key skills with a high rate of accuracy and proficiency with Microsoft Office required.
• Functions well in a team environment.

Benefits Include:

• Medical, Dental and Vision Insurance
• Flexible Remote Schedule
• Paid Time Off

• 52 Short workday Fridays (end at 2 pm), this approximates 20 additional days off
• 5 days of vacation to start / 10 days after 1 year
• 3 Personal days
• 3 Sick days
• 2 floating holidays
• Your birthday off
• 7 recognized National Holidays
• In total: Year 1 (41 days) & Year 2 (46 days)
• 401(k) with employee bonus pool
• Short-Term and Long-Term Disability
• Employee incurred Expense Reimbursement
• 50k life insurance policy
• Monthly Mental Health Workshops
• Monetary Employee Wellness Program

Global is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Expected salary: $45000 - 55000 per year
Location: Naperville, IL
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