Travelers is a leading property casualty insurer with a commitment to customer service and community care. The Associate Claim Rep, Outside Property role involves comprehensive training in claim handling and customer service while managing 1st party property claims under supervision.
Responsibilities
- Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training
- Review, investigate, and document 1st party property claims under close supervision
- Gather information from policyholders, claimants, witnesses, and third-party providers
- Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms
- Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates
- Provide timely and professional communication to customers, claimants, and internal stakeholders
- Maintain accurate records of claim activity in claim management systems
- Demonstrate openness to continuous learning, particularly in AI and digital transformation
- Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality
- Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job
- This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states
- This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position
- Perform other duties as assigned
Skills
- High School Diploma or GED and one year of customer service experience OR Bachelor's Degree
- Valid driver's license
- Previous internship or work experience in customer service or insurance
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and prioritize effectively
- Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants
- Ability to exercise sound judgement and make effective decisions
- Strong verbal and written communication skills with the ability to convey information clearly and professionally
- Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations
Benefits
- Health Insurance
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
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