Introduction to The Pennsylvania State University and the Social Science Research Center
The Pennsylvania State University, a renowned institution for academic excellence and innovative research, is seeking highly motivated and reliable individuals to join its team as Part-Time Evening Telephone Interviewers. The Social Science Research Center (SRC) at Penn State is dedicated to conducting high-quality research that contributes to the betterment of society. As a part-time evening telephone interviewer, you will play a vital role in collecting valuable data for ongoing research projects, working closely with a dynamic team of professionals who share a passion for research and excellence.
Job Overview
We are currently hiring for two exciting research projects: a state-wide study on Pennsylvanians' engagement in interactive gaming (online gambling) and a state-wide research project focusing on U.S. residents' health-related risk behaviors, chronic health conditions, and use of preventive services. As a part-time evening telephone interviewer, you will be responsible for administering carefully developed research questionnaires via telephone to respondents from diverse backgrounds across Pennsylvania. This role offers the flexibility of working remotely or in-person, with evening and weekend shifts available.
Key Responsibilities:
- Conduct telephone interviews with respondents, ensuring the collection of high-quality data for research purposes.
- Administer research questionnaires via computer, following established protocols and guidelines.
- Work collaboratively with the research team to achieve project goals and objectives.
- Participate in paid training sessions to develop the skills and knowledge necessary for success in the role.
- Maintain confidentiality and adhere to ethical standards in data collection and research practices.
- Meet productivity and quality standards, with a minimum commitment of 8 hours per week.
Essential Qualifications:
To be considered for this role, you should possess excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds. Reliability, flexibility, and a strong work ethic are essential, as you will be working independently and as part of a team. While prior experience in a call center or research environment is not necessary, a willingness to learn and adapt to new situations is crucial. You must have reliable transportation if working in-person or reliable internet access if working remotely.
Preferred Qualifications:
- Previous experience in customer service, research, or a related field.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to work in a fast-paced environment, meeting deadlines and productivity standards.
- Basic computer skills and familiarity with software applications.
- Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
Skills and Competencies:
To excel in this role, you should possess a unique blend of skills and competencies, including:
- Communication Skills: The ability to communicate clearly and effectively with respondents, colleagues, and supervisors.
- Interpersonal Skills: Excellent interpersonal skills, with the ability to build rapport and establish trust with respondents.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to resolve issues and challenges in a timely and effective manner.
- Time Management: Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Adaptability: A willingness to learn and adapt to new situations, with a flexible and positive attitude.
Career Growth Opportunities and Learning Benefits:
As a part-time evening telephone interviewer at Penn State, you will have access to a range of career growth opportunities and learning benefits, including:
- Paid training sessions and ongoing professional development opportunities.
- The chance to work on exciting research projects, contributing to the advancement of knowledge and understanding in various fields.
- Opportunities for advancement and professional growth within the university.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about research and excellence.
Work Environment and Company Culture:
The Pennsylvania State University is committed to fostering a culture of inclusion, diversity, and respect, where all individuals can thrive and contribute to the university's mission. As a part-time evening telephone interviewer, you will be part of a vibrant and dynamic community, with access to a range of resources and benefits, including:
- A flexible and supportive work environment, with opportunities for remote work and flexible scheduling.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and career growth, with access to training and education programs.
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all employees.
Compensation, Perks, and Benefits:
As a part-time evening telephone interviewer at Penn State, you can expect a competitive salary package, commensurate with experience, as well as a range of perks and benefits, including:
- A competitive hourly rate, with opportunities for overtime and bonuses.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Access to a range of discounts and perks, including tuition discounts, fitness center memberships, and employee assistance programs.
- A dynamic and supportive work environment, with opportunities for professional development and career growth.
Conclusion:
If you are a motivated and reliable individual, with a passion for research and customer service, we encourage you to apply for this exciting opportunity. As a part-time evening telephone interviewer at Penn State, you will be part of a dynamic team, working on exciting research projects and contributing to the advancement of knowledge and understanding in various fields. With a competitive salary package, comprehensive benefits, and opportunities for career growth and professional development, this is an opportunity not to be missed. Apply now and take the first step towards an exciting and rewarding career with The Pennsylvania State University.
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