Patient Recruitment Specialist (CNS Clinical Research)

Patient Recruitment Specialist (CNS Clinical Research)  Location: Remote  Employment Type: Full-Time (40 hours/week)  Schedule  Days 1–30: Monday–Friday, 8:00 AM – 5:00 PM Eastern Time • Day 31 and Beyond: Monday–Friday, 12:00 PM – 8:00 PM Eastern Time   About UniTriTeam  UniTriTeam is a global clinical research solutions company dedicated to helping research sites, sponsors, and CROs accelerate clinical trials through experienced remote staffing and technology-enabled services. Our Patient Recruitment team plays a critical role in connecting qualified participants with life-changing clinical research opportunities while delivering an exceptional patient experience.    This position supports Bio Behavioral Health Clinical Research, a leading CNS-focused clinical research site in New Jersey specializing in psychiatric and neurological clinical trials.  Position Summary  The Patient Recruitment Specialist is responsible for identifying, qualifying, educating, and scheduling potential clinical trial participants for Central Nervous System (CNS) clinical research studies.    This role requires a recruiter who understands psychiatric and neurological indications, can build trust with prospective participants, effectively overcome objections, and accurately assess eligibility using study-specific prescreening criteria.    Success in this position requires exceptional phone skills, empathy, attention to detail, strong organization, and the ability to thrive in a metrics-driven environment.  Primary Responsibilities  Conduct outbound and inbound phone calls with prospective study participants.  Respond promptly to web inquiries, referrals, and marketing-generated leads.  Perform detailed prescreening interviews using approved study criteria.  Educate potential participants on clinical research and study expectations.  Build rapport and establish trust with individuals seeking treatment options.  Schedule qualified participants for screening visits with the research site.  Document all patient interactions accurately within the site's recruitment systems and CTMS/CRM.  Maintain consistent follow-up with interested participants until disposition.  Ensure all patient communications comply with sponsor, IRB, HIPAA, and site requirements.  Collaborate closely with Clinical Research Coordinators and site staff regarding scheduling and participant status.  Maintain daily productivity and quality metrics.  Participate in team meetings, coaching sessions, and ongoing training.  Continuously identify opportunities to improve recruitment conversion rates and patient experience.  Therapeutic Area Experience Preferred  Major Depressive Disorder (MDD)  Treatment-Resistant Depression (TRD)  Generalized Anxiety Disorder (GAD)  Bipolar Disorder  Migraine  Post-Traumatic Stress Disorder (PTSD)  Alzheimer's Disease  Other psychiatric or neurological clinical research studies  Performance Expectations  60+ outbound/inbound patient calls per day  8–10 qualified patient appointments scheduled per week  Timely follow-up on all assigned leads  Accurate documentation completed same day  High patient satisfaction through compassionate communication  Strong attendance and schedule adherence  Performance is measured through productivity, quality, conversion rates, scheduling success, documentation accuracy, and overall contribution to enrollment goals.  Required Qualifications  Minimum 2 years of patient recruitment experience in clinical research  Previous experience recruiting for CNS clinical trials strongly preferred  Strong understanding of psychiatric and neurological terminology  Excellent verbal and written communication skills  Professional, empathetic phone presence  Strong organizational and time management skills  Comfortable working toward daily and weekly performance metrics  Ability to manage multiple studies simultaneously  High attention to detail  Reliable high-speed internet and distraction-free home office  Preferred Qualifications  Experience with CTMS, CRMs, or patient recruitment platforms  Experience using electronic prescreening questionnaires  Knowledge of HIPAA and GCP principles  Experience supporting multi-study recruitment pipelines  Spanish-speaking candidates are a plus  Success in This Role  The ideal candidate genuinely enjoys speaking with people, communicates with empathy and professionalism, and is motivated by helping patients access innovative treatment options through clinical research. They are organized, dependable, metrics-driven, and capable of balancing efficiency with exceptional patient care.  Why Join UniTriTeam?  At UniTriTeam, we believe great patient recruitment changes lives. You'll work alongside an experienced global clinical research team dedicated to helping research sites enroll studies faster while delivering an outstanding experience for every participant. You'll receive ongoing coaching, structured processes, and the opportunity to make a meaningful impact on advancing treatments for patients living with CNS disorders.