Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. As a Principal Customer Success Manager, you will oversee the successful delivery, adoption, and ongoing engagement of Thrive's technology solutions — and for helping customers realize meaningful, measurable outcomes over time. You will manage a portfolio of 3–5 large enterprise customers and use AI tools to stay ahead of health signals, risks, and expansion opportunities.
Requirements
- Experienced in deploying complex, company-wide client engagements across multiple countries
- Ability to confidently and effectively speak with customers of all levels
- Experience managing deal sizes ranging from $500K to $5M
- A track record of building successful, long-term client relationships with consistently high NPS and low churn
- Strong communication, analytical, problem-solving, and project management skills
- A history of organizational excellence and a desire to continuously evaluate and improve existing processes
Benefits
- Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world
- Career Growth: Develop within the company and help shape our growth strategy
- Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits
- Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package
- Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match
- Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge
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