Product Builder - Conversational AI

Role Purpose

The Product Builder is a hybrid role within Omilia’s Product organisation, combining product ownership with direct, hands-on delivery. The role sits inside the Developer Experience pod and is responsible for taking ideas from concept through to working software on the Omilia Cloud Platform (OCP), using AI-native tooling to accelerate every step of that journey. As Omilia transitions its product teams toward autonomous, pod-based delivery, the Product Builder is expected to operate with a high degree of independence — contributing directly to the codebase where needed, eliminating friction in the builder journey, and ensuring that OCP remains the platform where production-grade conversational AI is built faster and with greater confidence. The role is not primarily client-facing but requires the ability to represent the product credibly to enterprise customers and internal stakeholders when escalations or product reviews demand it.

Accountabilities

• Own assigned OCP product areas end-to-end — from problem definition and prototyping through to production delivery.
• Drive platform adoption by shipping working, validated solutions rather than specifications alone.
• Deliver measurable reduction in friction across the OCP builder journey, using usage data and field feedback as the primary inputs.
• Operate autonomously within the Developer Experience pod, minimising delivery dependencies on broader engineering cycles for tasks within scope.
• Act as a credible product voice in cross-functional reviews, customer escalations, and internal stakeholder conversations when required.
• Align with Product leadership on roadmap priorities and contribute to the iterative shaping of the Developer Experience pod’s direction.

Key Responsibilities

• Define user stories, acceptance criteria, and success metrics for assigned Developer Experience areas within OCP.
• Ship features autonomously — from idea generation through to production — using AI-coding tools to accelerate exploration and internal tooling.
• Validate hypotheses with working software before committing full engineering cycles; favour fast, evidence-based iteration over extensive upfront specification.
• Identify and eliminate friction points in the OCP builder journey by synthesising usage data, field feedback, and direct observation of how Omilia teams, partners, and customer configurators interact with the platform.
• Prioritise backlog items based on builder impact, platform scalability, and delivery feasibility; manage the trade-offs between speed and quality with sound judgement.
• Collaborate actively with engineering squads on features that exceed individual scope; provide clear product direction and unblock delivery without micromanaging execution.
• Contribute to the evolution of agentic application design patterns on OCP as the platform’s AI capabilities expand.
• Represent the product in customer-facing contexts as needed — including escalation calls and product reviews — articulating decisions and roadmap direction with clarity.
• Maintain documentation standards in Confluence and Jira sufficient for engineering partners and the wider Product team to build on your work.

Requirements

Technical / Professional Skills

• 2–7 years of experience in product management, product engineering, or a hybrid role at a SaaS or enterprise software company, with a demonstrated track record of shipping product to production.
• Hands-on building capability — sufficient to prototype, deploy, and iterate on features independently; proficiency in at least one programming language (Python preferred) and comfort working directly in codebases.
• Meaningful experience with conversational AI, voice or IVR platforms, contact centre technology, speech applications, or chatbot development; exposure to the contact centre domain is a genuine advantage.
• Fluency with AI/LLM concepts: prompt engineering, RAG architectures, intent classification, and agentic workflow design.
• Developer experience thinking: API design principles, flow builder ergonomics, documentation quality, and structured onboarding — particularly in no-code/low-code and agentic environments.
• Data literacy sufficient to interpret usage analytics, build lightweight dashboards, and pressure-test product assumptions without relying on a dedicated data team.
• Working knowledge of Jira, Confluence, Git, and Agile/Scrum delivery practices.
• (Nice to have) Exposure to LangGraph, LangChain, or MCP (Model Context Protocol); Agile/Scrum certification (PSPO, CSPO, or equivalent).

Soft / Behavioural Skills

• Ownership mindset: end-to-end accountability for what gets built and shipped, including quality, adoption, and measurable outcome — not just task completion.
• Creative, builder’s instinct: the ability to move from an idea to a working artefact, and the appetite to keep iterating until it delivers real value.
• Sound judgement under ambiguity: prioritises pragmatically, makes trade-offs decisively, and does not wait for perfect information before acting.
• Cross-functional collaboration: works effectively across engineering, delivery, and go-to-market teams; gives clear product direction without creating dependency.
• Communication: articulates product decisions and roadmap logic clearly to both technical and business stakeholders; can hold their own in a customer escalation call or a C-suite product review.

Formal Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Computational Linguistics, Digital Humanities, or a related field; equivalent professional experience considered in lieu of formal qualification.

• Business-level fluency in English (written and spoken) is mandatory.
• Additional European languages (Greek, Italian, German, French, Spanish) are an asset.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

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