We are building a next-generation SaaS contact-centre & conversational-AI platform that combines voice, chat, AI-agents, analytics, and omnichannel customer engagement — similar in vision to ConnexAI and MaxContact. As Product Manager, you will define the product vision, roadmap, and deliver features that scale customer interactions, enable automation, and deliver high-quality conversational experiences.
You will work closely with engineering, data science/ML, UX, sales, and customer-success teams. You’ll be responsible for turning customer needs and business goals into a coherent, scalable, and commercially viable SaaS product.
Key Responsibilities:
Define and drive product vision, strategy, and roadmap aligned with business goals; lead the full product lifecycle from ideation to launch and iteration; analyze market trends, competitors, and user needs to identify high-value opportunities; prioritize and manage the product backlog with engineering and UX teams; collaborate cross-functionally with data science/ML, design, sales, and customer success; oversee the scope of AI-driven features such as conversational agents, analytics, and automation while ensuring technical feasibility; define and track key performance metrics; lead product launches with strong go-to-market alignment; and continuously optimize the product through feedback, data, and performance insights.
Required / Desired Skills & Experience:
Technical / Product Skills
Familiarity with AI/ML technologies
Good grasp of cloud infrastructure
Experience with user experience (UX) design considerations
Strong data analytical skills
Soft / Interpersonal Skills
Strong cross-functional collaboration and coordination
Customer-centric mindset
Experience / Background ( 3–5+)
Exposure to or interest in AI/ML-driven products
Ability to work in agile/scrum environment
Comfortable working at the intersection of business, tech, and customer success
Why This Role Is Important
A product manager for this kind of SaaS is the linchpin that connects technical potential (AI, speech, cloud) with real customer needs (customer-engagement, support automation, scalability). Without a strong PM role, the platform risks becoming under-optimised, overly complex, or misaligned with market needs. With it, the product can deliver real value — automating conversation handling, scaling support operations, and enabling businesses to deliver excellent customer service efficiently.
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