Join the Future of Delivery: Product Support Engineer, Prime Air - Amazon
Imagine a world where packages are delivered to customers in under an hour, safely and efficiently. At Amazon, we're making this vision a reality with Prime Air, our drone delivery program. As a Product Support Engineer on our team, you'll play a critical role in driving innovation, solving complex problems, and delivering exceptional customer experiences. If you're passionate about aerospace, engineering, and technology, we want to hear from you!
About Amazon and Prime Air
At Amazon, we celebrate our differences and strive to create a culture of diversity and inclusion. Our teams are made up of hundreds of scientists, engineers, aerospace professionals, and futurists who are working together to revolutionize the way we deliver packages. With Prime Air, we're pushing the boundaries of what's possible with drone technology, and we're excited to have you join our team.
Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos
Job Summary
We're seeking an experienced Product Support Engineer to join our Prime Air team. As a key member of our Product Support Organization, you'll be responsible for driving the deployment of hardware and software functionality, pursuing continuous improvement, and investigating issues across multiple disciplines. This role requires demonstrated troubleshooting capabilities, innovative thinking, and excellent communication skills.
Key Responsibilities:
- Drive the deployment of hardware and software functionality across Prime Air programs
- Pursue continuous improvement and investigate issues across multiple disciplines
- Troubleshoot complex problems and develop innovative solutions
- Collaborate with engineering, manufacturing, and operational functions to drive efficient delivery
- Decompose ambiguous problems into straightforward solutions
- Develop and maintain relationships with stakeholders across design and operations spaces
- Lead continuous improvement efforts and drive operational efficiency
- Work with suppliers, repair stations, and recertification teams to ensure seamless execution
Requirements and Qualifications
Essential Qualifications:
- Bachelor's degree in mechanical engineering, electrical engineering, computer science, or equivalent
- Experience working in design, product (technical or operational) support, or field service
- Experience with new product introduction/launch, and change introduction
- Experience with project planning and prioritization of requests
- Experience working on aerospace products/projects or in other regulated fields like healthcare or automotive
- Experience with troubleshooting, trend analysis, and RCCA (root cause and corrective action)
Preferred Qualifications:
- Experience with customer-facing roles
- Experience leading continuous improvement efforts and driving operational efficiency
- Experience with quality systems
- Experience with change management and technology deployment
- Experience with design or redesign of integrated systems
- Experience working with suppliers
- Experience with repair stations and recertification
Skills and Competencies
To succeed in this role, you'll need:
- Exceptional customer focus and problem-solving skills
- Regulatory understanding and ability to convert lessons learned to requirement update requests
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, iterative environment
- Strong analytical and troubleshooting skills
- Ability to drive innovation and continuous improvement
Career Growth Opportunities and Learning Benefits
At Amazon, we're committed to helping our employees grow and develop their skills. As a Product Support Engineer on our Prime Air team, you'll have access to:
- Training and development programs to enhance your technical and leadership skills
- Opportunities to work on high-visibility projects and contribute to the development of cutting-edge technology
- Collaborative and dynamic work environment with a team of experienced professionals
- Flexible work arrangements, including remote work options
Work Environment and Company Culture
At Amazon, we're passionate about creating a work environment that's inclusive, diverse, and fun. Our culture is built on the principles of innovation, customer obsession, and ownership. We offer:
- A dynamic and fast-paced work environment
- Opportunities to work with a talented and diverse team
- Flexible work arrangements, including remote work options
- A comprehensive benefits package, including competitive salary, health insurance, and retirement savings
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive salary
- Health insurance
- Retirement savings
- Flexible work arrangements
- Opportunities for career growth and development
Export Control License
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon's ability to apply for and obtain an export control license on your behalf.
Amazon's Commitment to Diversity and Inclusion
Amazon is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit: https://amazon.jobs/content/en/how-we-hire/accommodations
Take the Next Step
Are you ready to join the future of delivery and become a part of our success story? Apply now and let's discuss how you can contribute to the Prime Air team!
Apply Now