HiBob is a company that helps modern, mid-size businesses transform their HR management. As a Product Support Specialist, you will be the frontline expert assisting customers in successfully using the product, troubleshooting issues, and collaborating with cross-functional teams to enhance support processes.
Responsibilities
- Provide timely, accurate support to customers via chat, email, and other channels
- Troubleshoot product issues, configuration questions, and integrations
- Investigate reported issues and determine root causes or appropriate next steps
- Clearly communicate solutions and expectations to customers
- Escalate complex or high-impact issues with clear context and documentation
- Collaborate with Product, Engineering, and Customer Success teams
- Contribute to internal documentation, FAQs, and knowledge bases
- Identify recurring issues and share insights to improve product stability and usability
Skills
- Experience in a SaaS product support, CX, or technical support role
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Excellent written and verbal communication skills
- Comfortable working with ticketing systems and support tools
- A customer-first mindset with attention to detail
- Experience supporting B2B SaaS products
- Experience working cross-functionally with Engineering or Product teams
- Knowledge of HRIS, workflows, or enterprise software (if applicable)
Benefits
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Hybrid working model for bobbers in the NY metro area
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog-friendly office
Company Overview
Company H1B Sponsorship
Apply Now