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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
The Program Management Manager (Lead) will be a high-impact, cross-functional leader with extensive expertise in digital marketing, sophisticated data analytics, and strategic team management, possessing the acumen to architect and deliver robust, scalable solutions within a high-velocity, fast-paced environment.
The base salary range for this full-time position is $168,000 - $189,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.
Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.
Position Responsibilities:
Program & Operations Leadership
Lead end-to-end program management for digital marketing campaigns, ensuring seamless execution across cross-functional teams
Monitor campaign performance and ensure healthy deployment across channels (email, paid media, events, etc.)
Drive operational excellence by managing service levels, deliverables, and OKRs
Compile and present weekly, monthly, and quarterly performance metrics with actionable insights and recommendations
Partner with leadership and stakeholders to improve workflow efficiency and business outcomes
Stay current with industry trends, tools, and best practices in digital marketing and marketing automation
Data & Technical Leadership
Lead technical discussions and provide guidance on data architecture, analytics, and reporting solutions
Analyze campaign and operational data to evaluate performance and identify optimization opportunities
Design and implement scalable data solutions, including automation of manual processes and workflow improvements
Leverage tools such as SQL, Tableau, Power BI, or similar platforms for data extraction, transformation, and visualization
Ensure data quality, accuracy, and reliability across reporting systems
Act as a thought leader in data best practices, innovation, and continuous improvement (including AI-driven solutions where applicable)
Incident & Process Management
Act as incident coordinator to validate, prioritize, and assign issues for resolution
Evaluate feasibility of solutions, approve workarounds, and ensure timely resolution
Drive process improvements to enhance scalability, efficiency, and data delivery
Continuously identify opportunities to optimize infrastructure and operational workflows
People Management & Leadership
Lead, mentor, and manage a team of digital marketing specialists and data analysts
Conduct regular 1:1s, performance reviews, and provide ongoing coaching and feedback
Design and implement performance improvement and incentive programs
Support career development and foster a high-performance, engaged team culture
Hire, onboard, and train new team members across workflows
Ensure teams have the tools, training, and resources needed to succeed
Stakeholder Management
Collaborate effectively with cross-functional teams including marketing, product, engineering, and external partners
Communicate complex data insights and program updates clearly to both technical and non-technical stakeholders
Manage competing priorities and stakeholder expectations in a dynamic environment
Minimum Qualifications:
Bachelor’s degree in Marketing, Business, Engineering, Computer Science, or a related field (or equivalent experience)
15+ years of experience in program/project management and data analytics roles
8+ years of experience in digital marketing (email, paid media, etc.) with experience in relevant email automation tools like Marketo, Eloqua, Hubspot etc
8+ years of people management experience leading high-performing teams
Strong understanding of SQL and data analysis across databases (e.g., MySQL, PostgreSQL, Oracle)
Proven ability to manage cross-functional programs and deliver in fast-paced environments
Excellent problem-solving, analytical, and critical thinking skills
Strong communication and stakeholder management skills
Preferred Qualifications:
Experience with Agile methodologies and product lifecycle management
Experience in marketing technology and automation platforms
Ability to prioritize effectively in environments with competing stakeholder demands
Strong technical judgment and ability to drive data-driven decision-making
Exposure to AI/automation for process optimization
Key Competencies:
Strategic thinking & execution
Data-driven decision making
Technical leadership
Stakeholder influence
Team leadership & coaching
Operational excellence
Innovation & continuous improvement
Benefits
We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].
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