Project Manager
ROLE SUMMARY
The Project Manager independently manages the full lifecycle of small and medium-complexity SDLC projects, taking complete ownership of planning, execution, financial performance, and client satisfaction. This role begins direct people management, contributes to sales pursuits, and actively participates in internal PMO improvement initiatives. The Project Manager demonstrates strong technical and soft skills in project delivery while building toward a broader leadership footprint.
KEY RESPONSIBILITIES
Product & PMO Knowledge
Proficiently use Microsoft Suite, MS Project, Jira, RCC PSA, and RCC T1 PMO Tools
Apply deep knowledge of the RCC T1 methodology and industry best practices
Demonstrate proficient understanding of multiple methodologies
Provide project KPIs independently and make data-driven decisions with limited guidance
Identify upstream and downstream impacts of changes to revenue, staffing, and timelines
Work directly with client management teams and stakeholders
Project & Program Delivery
Manage 3+ full SDLC projects of small-to-medium complexity as sole PM
Create and maintain an Integrated Project Plan (IPP) reflecting RCC, third-party, and client activities
Break down deliverables, distribute work, and manage the team to successful delivery
Identify dependencies and hidden activities not explicit in the contract
Proactively manage RAID items with effective mitigation plans
Achieve consensus across SI, client, and third-party stakeholders
Handle escalations from both RCC team members and client-side contacts
Manage diverse project teams across geographies and hierarchy levels
Deliver concise, informative project updates and participate in Steering Committees
People Leadership & Management
Manage 1–3 direct reports and guide their career direction
Hold direct reports accountable for project and career responsibilities
Submit promotion recommendations and define performance improvement paths
Proactively escalate team issues to manager or director
Conduct interviews and provide hiring recommendations
Submit employee recognition and foster a high-performance team culture
Monitor and proactively manage billable utilization across direct and indirect reports
Sales & Business Development
Demonstrate full understanding of the sales landscape, services, and competitors
Contribute to account expansion by identifying client project and relationship opportunities
Own and respond to RFP LOEs for complex bids with sales partnership
Identify and manage change request (CR) situations, presenting to clients with limited support
Support short-list presentations and sales calls
Build and maintain relationships with client peers and Oracle PMs
Leverage network to uncover expansion and new client opportunities
Financial Acumen
Understand how the organization generates profits and apply this to project decisions
Manage all project financial metrics proactively to deliver financially healthy projects
Estimate, plan, and execute change requests without impacting committed scope
Deliver projects on time and on budget
Manage T&M, fixed price, and blended projects with minimal oversight
Maintain accurate revenue forecasts and explain variances
Leadership & Strategy
Demonstrate full understanding of company strategy and how individual goals connect to company goals
Regularly demonstrate leadership capabilities within projects and internal initiatives
Take ownership of internal process improvements and drive tangible outcomes
Expand industry network through peer engagement
Own small PMO initiatives or workstreams within larger ones as a reliable execution lead
Customer Experience
Anticipate client needs and serve as the client's primary go-to resource
Conduct client meetings without oversight
Handle challenging client situations with minimal senior support
Minimize escalations and proactively identify stakeholders for involvement throughout the project
Global Operations
Demonstrate solid cultural intelligence and work effectively with culturally diverse teams
Manage diverse project teams across regions and functional groups
Demonstrate understanding of varying working models across RCC's service regions
QUALIFICATIONS & CERTIFICATIONS
5+ years of project management or directly relevant experience
PMP certification required
DASM or equivalent agile certification required
Completion of Crucial Conversations, Everything DiSC Workplace, and Situational Leadership training
1+ Lunch & Learn delivered
1+ RED Talk delivered
SOFT SKILLS & COMPETENCIES
Intermediate Proficiency required on the following competencies:
Communication
Negotiation
Stakeholder Management
Conflict Resolution
Adaptability
Team Building
Leadership
Decision Making
Emotional Intelligence
Collaboration
Presentation
Currently developing:
Executive Presence
Critical Thinking
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