What will YOU be doing for us? Responsible for organizing, initiating, planning, executing, monitoring, controlling and closing out projects both internal and external client facing within the established timeframe.
What will YOU be working on every day?
- Lead and manage multiple large scale high profile, external facing corporate projects simultaneously while effectively managing scope, schedule, quality, resources and risk.
- Lead on-site high profile client meetings to scope out the overall end to end project.
- Define and manage project scope, goals and risk to provide guidance and direction throughout project lifecycle.
- Develop full scale project plans and ensure understanding and follow through on all deliverables throughout all project lifecycle phases including initiation, planning, execution, monitoring, control and close out.
- Assess and analyze business requirements to guide through design and delivery of technical solutions, including regulatory requirements where applicable.
- Facilitate communication and solutions through various mediums of communication.
- Coordinate communication and priorities of all members of the project team.
- Provide direction as needed to project team members and ensure follow through on deliverables.
- Initiate and maintain relationships with internal colleagues to ensure proper resources are available to execute project appropriately.
- Track project progress and provide status updates.
- Manage key stakeholder communication and escalate for significant concerns and issues related to current projects.
- Work collaboratively with the Manager in designing practices and tools to be used by the department.
- Serve as mentor to other peers in the Project Management Office (PMO).
- Assist in the development and implementation of contingency plans.
- Collaborate with external clients and build strong relationships of trust/commitment.
- Recognize and suggest potential system and process enhancements.
What qualifications do YOU need to have to be GOOD candidate?
- Required Level of Education, Licenses, and/or Certificates
- Bachelor's degree in Information Technology, Business, or other related years of industry experience or project management certification.
- Required Level of Experience
- 7-10 years in project management.
- Required Knowledge, Skills, and Abilities
- Ability to use remote meeting tools (RingCentral/Zoom Meetings, Microsoft Teams, other client tools ex: GoTo Meeting, WebEx, Google Meetings).
- Ability to use Screen Sharing skills that facilitate collaboration, client anonymity, and PHI security.
- Must have remote meeting facilitation skills that focus on engagement and inclusion of all team members.
- Ability to plan for contingencies and anticipate problems.
- Ability to effectively listen and respond to customers' needs (both internal and external).
- Ability to independently lead an on-site or remote external client meeting in a professional manner.
- Ability to effectively convey and receive ideas, information, and directions.
- Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
- Ability to display strong written and verbal communication skills.
- Ability to remain organized despite multiple interruptions.
- Ability to solve complex problems/issues with root cause analysis.
- Ability to manage through ambiguity.
- Ability to negotiate.
- Ability to work independently in a fast paced environment.
What qualifications do YOU need to have to be a GREAT candidate?
- Preferred Level of Experience
- Experience in healthcare, dental, vision and software industry highly preferred
- Experience working with technical teams to translate "technical to business" and "business to technical"
- Experience with managing external client relationships
- Experience with leading on site client meetings to gather requirements
- Experience with product and software implementations
- Preferred Knowledge, Skills, and Abilities
- Knowledge of commonly used project management tools (Microsoft Project, Excel, Microsoft Teams, OneNote)
- Experienced with Visio to flow out any processes as necessary
- Preferred Level of Education, License, and/or Certificates
- Project Management Certifications (MPM, PPM, PMP)
- PRINCE2 Certificate
- Certified Scrum Master (CSM Levels)
What are other important things that YOU need to know?
- Remote now or remote always: Ability to work 100% remote.
- Quote from YOUR new manager: "This is a self-directed role for you to use your formal project management experience to help drive the project forward."
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