About Azurreo
Azurreo is an international telecommunications and technology services company with more than 15 years of experience supporting operators, vendors, and enterprise clients worldwide.
Our teams manage critical operational activities including deployment coordination, service assurance, monitoring, reporting, and telecom operations across multiple countries and time zones.
We are looking for proactive, analytical, and reliable professionals who thrive in structured environments and take ownership of operational performance.
About the Role
Azurreo is seeking a QoS Specialist to support service assurance and operational monitoring activities across telecom and technology projects.
The successful candidate will be responsible for monitoring operational performance, managing incidents, coordinating with stakeholders, tracking KPIs, and contributing to service quality improvements.
This position is ideal for candidates with experience in:
Telecom Operations
NOC (Network Operations Center)
Service Assurance
Technical Support
Network Monitoring
IT Operations
Candidates without relevant technical or operational experience are unlikely to be successful in this role.
Tasks
Key Responsibilities
Service Monitoring & Performance
Monitor service availability, alarms, and operational performance indicators.
Identify service degradation and escalate issues according to established procedures.
Ensure operational continuity and service reliability.
Incident Management
Investigate, track, escalate, and follow up on incidents until closure.
Coordinate with internal teams, customers, vendors, and field resources.
Maintain accurate incident logs and operational documentation.
KPI Monitoring & Reporting
Monitor service quality KPIs and operational metrics.
Prepare daily, weekly, and monthly operational reports.
Identify recurring issues and performance trends.
Customer & Stakeholder Communication
Provide professional updates regarding incidents and operational activities.
Maintain clear communication with customers and internal stakeholders.
Ensure timely and accurate status reporting.
Continuous Improvement
Participate in root cause analysis activities.
Support preventive and corrective action initiatives.
Contribute to improving operational processes and service quality.
Requirements
Education
One of the following:
Telecommunications Engineering
Computer Engineering
Network Engineering
Information Technology
Computer Science
Related Technical Field
Experience
At least one of the following:
Telecom Operations
NOC Operations
Service Assurance
QoS Monitoring
Network Monitoring
Technical Support
IT Operations
Technical Knowledge
Preferred knowledge of:
TCP/IP Networking
Routing & Switching
Incident Management
Monitoring Tools
Service Assurance Concepts
Telecom Networks
KPI Tracking & Reporting
Communication
Professional working proficiency in English (written and spoken)
Ability to communicate effectively with customers and technical teams
Personal Attributes
Strong attention to detail
Analytical mindset
Accountability and ownership
Ability to work independently
Strong follow-up and organizational skills
Work Schedule
Full-time remote position
Monday to Friday
9:00 AM – 6:00 PM local time
One-hour break
Overtime may occasionally be required based on operational needs
Benefits
Competitive Compensation
Salary determined based on experience, technical capability, communication skills, and operational fit.
Fully Remote
Work from home with a structured and professional remote environment.
Company Equipment
Company laptop provided.
Paid Leave
Annual leave and recognition of applicable public holidays.
Training & Development
Structured onboarding and continuous learning opportunities.
International Exposure
Work with telecom operators, vendors, and international stakeholders.
Career Growth
Opportunity to grow into:
Senior QoS Specialist
Service Assurance Lead
Operations Coordinator
NOC Team Lead
Overtime Compensation
All approved overtime is fully compensated.
Why Join Azurreo?
At Azurreo, you will work on real operational challenges that directly impact service quality and customer experience.
You will join a team that values:
Ownership
Accountability
Continuous improvement
Professional growth
Operational excellence
If you enjoy solving problems, coordinating with diverse stakeholders, and contributing to high-impact telecom and technology projects, Azurreo offers a long-term environment where you can develop your skills and build a meaningful career.