Note: The job is a remote job and is open to candidates in USA. Intertech, Inc. is seeking a hands-on Fractional Product Owner who specializes in payments processing and telemedicine. The role focuses on discovery, requirements, and delivery for products serving telehealth merchants, requiring market research, user interviews, and the creation of product roadmaps and specifications.
Responsibilities
- Market research on the telehealth payments landscape — competitors, processor offerings, sponsor bank appetite, card brand posture, and where the underserved gaps are
- User interviews with telehealth merchants, prospective merchants, underwriting analysts, risk officers, and sales — and the synthesis that turns those conversations into product direction
- Needs assessment and prioritization — translating discovery into a written roadmap with clear bets, trade-offs, and success metrics
- Requirements and user stories for the engineering team — onboarding flows, underwriting automation, risk decisioning, compliance review, and reporting
- Product specs for AI/LLM-driven automation in website review, document review, and underwriting triage
- Partnering with compliance on requirements driven by Visa, Mastercard, and sponsor bank rules for telehealth and high-risk verticals
Skills
- 7+ years in product management or product ownership, with deep time in payments processing or merchant acquiring (ISO, payfac, processor, gateway, or sponsor bank)
- Direct experience in the telemedicine vertical — DTC telehealth, compounded medications, GLP-1s, hormone therapy, mental health, peptides — and the unique payments, regulatory, and chargeback dynamics these merchants face
- High-risk merchant underwriting fluency — MATCH/TMF, chargeback thresholds, reserves, MCC restrictions, prohibited verticals, and the underwriting documentation cycle
- Demonstrated discovery chops — you've run structured user interview programs, market research, and competitive analysis, and you can show artifacts (interview guides, synthesis docs, opportunity assessments) from prior roles
- Strong needs-assessment instincts — you can sit with a vague problem (“our telehealth onboarding is slow”), do the discovery, and come back with a written recommendation on what's worth building and what isn't
- Comfortable writing crisp specs and user stories; experience running Agile/Scrum ceremonies
- JIRA — fluent in backlog management, sprint planning, epic/story hierarchy, custom workflows, and JQL for reporting
- Confluence (or Notion) — comfortable building and maintaining product documentation, PRDs, and decision logs
- Figma — able to read, comment on, and collaborate inside design files; can sketch low-fi wireframes to communicate intent (you don't need to be a designer, but you shouldn't need one to express an idea)
- Miro / FigJam / Lucidchart — for journey mapping, workflow diagrams, and discovery synthesis
- SQL fluency — can write your own queries to validate assumptions, pull cohort data, and check whether features are actually being used; not dependent on analysts for basic answers
- AI-native workflow — actively using LLMs (Claude, ChatGPT, etc.) in your day-to-day product work — drafting specs, synthesizing interview notes, competitive scans, summarizing call transcripts
- API literacy — can read API docs, understand REST/webhook patterns, and write requirements that engineers don't have to translate
- User research tools — familiarity with Dovetail, Grain, Otter, or similar for interview capture and synthesis is a plus
- Roadmapping — Productboard, Aha!, or equivalent
- Familiarity with TSYS, First Data/Fiserv, or similar processor back-ends
- Experience with internal CRM and onboarding systems (Salesforce or custom platforms)
- Exposure to AI/LLM-driven automation in underwriting or compliance review
- Working knowledge of card brand integrity programs (Visa VIRP/VAMP/VDMP, Mastercard BRAM/ECP)
- Understanding of the telehealth regulatory landscape (FDA, FTC, state medical boards, Ryan Haight Act, DEA scheduling, compounding rules)
- Prior fractional or advisory work — you know how to be effective on limited hours
Company Overview