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About careerzynith – Transforming Lives Through Compassionate Behavioral Health Care
careerzynith is a nationally recognized nonprofit leader in behavioral health, dedicated to delivering evidence‑based, trauma‑informed services that change lives. With a workforce that spans the United States, careerzynith empowers every employee to make a meaningful impact on individuals of all ages, from children to seniors. Our mission‑driven culture is built on the pillars of Respect, Expertise, Integrity, and Empowerment, and we champion diversity, equity, and inclusion in every interaction. As a remote‑first organization, careerzynith provides the flexibility you need to thrive while you help those in crisis find hope and safety.
Position Overview – Why This Role Matters
The Remote 988 Chat/Text Crisis Specialist is a critical member of careerzynith’s 24/7/365 mental health crisis response team. You will be the first point of contact for individuals reaching out via the National Suicide Prevention Lifeline (NSPL) 988 chat and text platform. By delivering rapid, empathetic clinical screenings, risk assessments, and appropriate service linkages, you will help de‑escalate crises, connect callers to lifesaving resources, and ultimately save lives.
Key Responsibilities
- Provide real‑time clinical screenings and risk assessments via chat, text, and, when needed, telephone.
- Identify suicide risk, safety concerns, and immediate needs, then document findings in accordance with careerzynith’s clinical standards.
- Conduct follow‑up outreach for individuals classified as moderate to high risk, ensuring continuity of care and safety planning.
- Match callers with community resources, referrals, and treatment options that align with their unique circumstances.
- Maintain compliance with all accreditation standards, ethical guidelines, and state/federal regulations governing crisis intervention.
- Participate actively in ongoing supervision, training sessions, and team meetings to continuously improve clinical skills.
- Assist with administrative duties such as case documentation, data entry, and quality‑assurance activities as required.
Essential Qualifications
- Education: Bachelor’s degree in Behavioral Science, Psychology, Social Work, or a closely related field; or a Certified Peer Recovery Specialist credential.
- Experience: Minimum of six months to one year of direct crisis response experience, preferably in a chat or text‑based environment.
- Clinical Knowledge: Demonstrated ability to conduct suicide risk assessments and develop safety plans.
- Communication Skills: Exceptional written and verbal communication, with the ability to convey empathy and clarity through digital channels.
- Customer Service Orientation: High‑level professionalism, active listening, and a calm demeanor under pressure.
- Technology Proficiency: Comfortable navigating electronic health record (EHR) systems, chat platforms, and telehealth tools.
Preferred Qualifications & Additional Assets
- Master’s degree in a mental health discipline or related field.
- Certification as a Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or similar licensure.
- Experience with trauma‑informed care models and culturally responsive interventions.
- Fluency in a second language, enhancing the ability to serve diverse populations.
- Prior work in a nonprofit or public‑health setting, demonstrating alignment with careerzynith’s mission.
Core Skills & Competencies for Success
- Empathy & Compassion: Ability to connect with individuals in acute distress and convey genuine concern.
- Critical Thinking: Rapid assessment of risk levels and decisive action to ensure safety.
- Collaboration: Working effectively with supervisors, peers, and community partners to coordinate care.
- Adaptability: Flexibility to shift between chat, text, and phone modalities while maintaining high quality.
- Self‑Care Awareness: Commitment to personal well‑being and utilization of careerzynith’s Employee Assistance Program.
Physical Demands & Work Environment
Although this role is fully remote, you should be prepared for a typical office‑style workday:
- Standing – 10% of the time (e.g., brief stretches or moving between tasks).
- Sitting – 90% of the time while engaging with chat/text platforms.
- Occasional squatting, kneeling, bending, driving, and lifting – as needed for home‑office setup adjustments.
Compensation, Benefits & Perks
careerzynith offers a competitive hourly wage ranging from $19.10 to $26.80, commensurate with experience and qualifications. In addition to base pay, you will enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision coverage with multiple plan options.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to manage out‑of‑pocket expenses.
- 403(b) retirement plan with generous employer matching contributions.
- Paid Time Off (PTO), ten paid holidays, and additional leave for mental‑health days.
- Company‑paid AD&D, life insurance, and long‑term disability coverage.
- Access to Diversity, Equity, and Inclusion employee resource groups.
- Continuing education stipends, tuition reimbursement, and professional development workshops.
- Employee Assistance Program (EAP) offering confidential counseling and wellness resources.
Career Growth & Learning Opportunities
careerzynith is committed to nurturing talent from within. As a Crisis Specialist, you will have pathways to advance into roles such as:
- Senior Crisis Intervention Analyst
- Clinical Supervisor or Team Lead
- Program Development Specialist for suicide prevention initiatives
- Training Coordinator for new hires and community partners
Regular performance reviews, mentorship programs, and access to cutting‑edge training modules ensure you continuously expand your clinical expertise and leadership capabilities.
Culture, Values, & Community Impact
At careerzynith, we believe that a supportive workplace fuels better client outcomes. Our culture is built on:
- Respect: Valuing each team member’s voice, background, and ideas.
- Expertise: Encouraging ongoing learning and evidence‑based practice.
- Integrity: Upholding the highest ethical standards in every interaction.
- Empowerment: Providing the tools, autonomy, and encouragement needed to make a difference.
We celebrate diversity through employee resource groups, inclusive policies, and community outreach programs. By joining careerzynith, you become part of a network that strives to reduce stigma, promote mental wellness, and create safer communities nationwide.
Application Process & Next Steps
If you are passionate about crisis intervention, thrive in a remote environment, and want to be part of a purpose‑driven organization, we invite you to apply today. Submit your resume, a cover letter highlighting your relevant experience, and any certifications that demonstrate your readiness for this role.
careerzynith is an equal opportunity employer. We evaluate all applicants based on merit, qualifications, and the ability to perform the essential functions of the job, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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